Summary
Overview
Work History
Education
Skills
Mariachi Musician
Languages
Timeline
Generic

Blanca Olea

Tucson,Arizona

Summary

Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with a strong knowledge of community resources. Strong communicator with a passion for helping others.

Experienced and reliable Team Manager with a successful history of leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

A dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings a wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.

Overview

4
4
years of professional experience

Work History

Staff Manager

Defy Tucson
01.2023 - Current
  • Monitored staff activities to quickly identify and correct any costly, unsafe, or inappropriate behaviors.
  • Provided staff with support and training to achieve top client satisfaction.
  • Coached and mentored team members in company policies and successful strategies.
  • Managed recruitment to successfully meet short- and long-term business staffing goals.
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Advised senior managers about employee-related issues and identifiable workforce trends.

Case Manager

Pathways Of Arizona
07.2022 - 12.2022
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Completed regular visitations to check on children, families, and home environments.
  • Advocated for foster children by facilitating access to community resources and services to maximize the safety and well-being of children.
  • Worked with children suffering from significant mental, behavioral, and emotional challenges.
  • Developed child and family service teams comprised of providers and holistic health specialists to provide detailed and comprehensive treatment planning and individual support.
  • Provided language translation and customer service skills to clients in business sectors.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Communicated with clients to understand interpreting needs and provide the best service possible.

Cashier/Flight Crew Member

Defy Tucson
01.2020 - 07.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Cleaned rides and attractions to reduce the spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Supervised children's activities, maintaining happiness, safety, and well-being.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Decorated and set tables in accordance with party themes and age groups.
  • Directed guests to the correct areas for eating, jumping, and other services.

Cahsier

JCPenney
09.2019 - 01.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Education

Bachelor of Science - Care, Health, And Society

University of Arizona
Tucson, AZ
05.2022

Bachelor of Arts - Spanish

University of Arizona
Tucson, AZ
05.2022

High School Diploma -

Tucson Magnet High School
Tucson, AZ
05.2018

Skills

  • Workflow Analysis
  • Organization & Prioritization
  • Computer Literacy
  • Leadership
  • Customer Service Process Improvement
  • Money Handling
  • Product and Service Sales
  • Emotional Awareness
  • Progress Evaluation
  • Medical Records Management
  • Consecutive Translation
  • Active Listening

Mariachi Musician

I am a member of a community mariachi group called Mariachi Innovación, composed of 18 to 29-year-olds, performing at religious, public, and private functions. We adapt keys and songs to tailor the group and its singer. As well, we developed relationships with the Pima County Fairgrounds, parishioners of Tucson Catholic Churches, and other clients to observe dates and create work contracts. 

Languages

Spanish
Native or Bilingual

Timeline

Staff Manager

Defy Tucson
01.2023 - Current

Case Manager

Pathways Of Arizona
07.2022 - 12.2022

Cashier/Flight Crew Member

Defy Tucson
01.2020 - 07.2022

Cahsier

JCPenney
09.2019 - 01.2020

Bachelor of Science - Care, Health, And Society

University of Arizona

Bachelor of Arts - Spanish

University of Arizona

High School Diploma -

Tucson Magnet High School

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Blanca Olea