Blanca Ortiz Ramos
Keene,TX
Summary
I am a wife and a mother to 3 children. I am looking for the opportunity to work from home. I am highly skilled in customer service and data entry. I am proficient, organized and multitasking is a skill set I am proud of. I like to prove to myself and my employer that I am responsible and eager to keep learning. New positions and opportunities keep me engaged but I don’t mind a steady job either.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
American Steel Carports, Inc.
Joshua, Texas
03.2014 - 08.2024
- Bilingual Sales (English/Spanish) (7 years)
- Direct Nationwide Sales (1 year)
- Data Entry (7 years)
- Scheduling (1 year)
- Front Office Secretary (1.5 years)
- Marketing Assistant (1 year)
- Collections (1.5 years)
- Accounts Payable / Accounts Receivable (1.5 years)
- Logistics Assistant (6 months)
- Dealer Service Rep (1.5 years)
- Outside promo and event coordinator. (2 years)
- Financing (6 months)
- Paid all company bills and managed the online payments of said bills for 6 offices/shops throughout the U.S.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- I gained a lot of experience and most of my skills from this job alone. I was constantly asked to multitask in various departments simultaneously.
Supervisor
Bealls Store / Burkes Outlet
Cleburne, Texas
03.2012 - 03.2014
- Supervisor
- Customer Service
- Key Holder
- Inventory
- Cashier
- Data Entry
- Bilingual Repersentative
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
High School Diploma -
Keene Wanda R Smith High School
Keene, TX05-2008
Some College (No Degree) - Basics
Hill College
Cleburne, TXSkills
- Bilingual (Spanish/English)
- Organized
- Multi-tasking skills
- Product Knowledge
- Data Entry
- Data Collection
- Information Security
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Scheduling
- Report Generation
- Complaint resolution
- Reading Comprehension
- Professional telephone demeanor
- Filing
- Credit card payment processing
- Account Management
- Customer Service
- Call Center Operations
- Adaptive team player
- Product Sales
- Sales expertise
- Customer consulting
- Multi-Task Management
- Microsoft Office expertise
- Typing [Number] WPM
- Computer Proficiency
- Order Processing
- Administrative Support
- Problem Resolution
- Courteous demeanor
- Retail sales customer service
- Expense Reporting
- Bill payment
- Check processing
- Invoice Processing
- Payment verification
- Accounts Payable
- New Hire Training
- Payment Scheduling
- Mail Routing
References:
- Vianney Ibarra (Manager-American Steel Carports): 817-459-7641
- Cassandra Anaya (Burkes / Bealles Supervisor): 817-933-0825
- Karessa Holbert (American Steel Carports-Accounts Payable/Accounts Receivable Manager): 817-313-6461
Timeline
Customer Service Representative
American Steel Carports, Inc.
03.2014 - 08.2024
Supervisor
Bealls Store / Burkes Outlet
03.2012 - 03.2014
High School Diploma -
Keene Wanda R Smith High School
Some College (No Degree) - Basics
Hill College