Samantha Alvarez
New York,NY
Summary
Organized and detail-oriented bilingual professional with experience in legal translation, interpretation, and administrative support. Proficient in managing multiple tasks in high-pressure environments, handling sensitive information with discretion, and providing excellent client service. Seeking to leverage my skills in a legal secretary role to support attorneys and legal staff efficiently.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
10.2022 - 08.2024
- Handled incoming calls from enrollees and the general public, processing applications for healthcare coverage
- Explained complex information to consumers, using legal terminology and translating into Spanish when necessary
- Maintained confidentiality and privacy policies, ensuring compliance with regulations
- Facilitated translations for non-English speaking callers, showcasing strong communication and translation skills
- Assisted in managing high volumes of information, updating records across multiple platforms
COVID-19 Contact Tracer
Staffing Solutions Organizations
01.2021 - 02.2022
- Conducted interviews with individuals exposed to COVID-19, ensuring clarity in medical terminology and explaining legal guidelines related to quarantine procedures
- Translated documents and phone interviews into Spanish, ensuring compliance with public health protocols
- Managed and organized confidential health data, demonstrating strong attention to detail and organizational skills
Office Floater
Prompt Home Care
10.2018 - 07.2019
- Assisted with administrative tasks, including greeting patients, organizing files, and providing clerical support
- Managed day-to-day office operations, showcasing multitasking abilities in a healthcare setting
Education
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
05.2023
Skills
- Legal translation and interpretation (English/Spanish)
- Bilingual (Spanish/English)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work under pressure
- Strong organizational skills
- Multitasking ability
Timeline
Customer Service Representative
Maximus
10.2022 - 08.2024
COVID-19 Contact Tracer
Staffing Solutions Organizations
01.2021 - 02.2022
Office Floater
Prompt Home Care
10.2018 - 07.2019
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
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