Julissa Sanchez
Harlingen
Summary
Over 10 years of experience as a personable and meticulous leader who excels at prioritizing, completing multiple tasks at once, and following through to meet project objectives.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
02.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Owner/Operator
JVA Logistics LLC
10.2021 - 02.2023
- Logged all pertinent shift information on time, including driving hours and data to keep reports current
- Kept all building areas and equipment functional and well-organized to promote business performance
- Kept a close eye on the business bank account, analyzing spending and earnings and keeping track of changes in funds
Hairstylist
Sport Clips Haircuts of Harlingen
03.2020 - 03.2021
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Provided extra services such as shampooing and head massage to encourage customer loyalty
- Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results
- Oversaw the front of the store, answered phones to schedule appointments, inventoried the sale area, and coordinated the schedules of 15 employees
Hairstylist
Sport Clips Haircuts of Grand Prairie - Epic West
06.2017 - 02.2020
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Assisted clients in achieving desired looks for everyday wear and special occasions by creating ideal makeup strategies
Assistant Manager
Sport Clips Haircuts of Harlingen
05.2013 - 06.2017
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager
- Developed inventory control, merchandising, financial reports, and schedules systems that significantly improved operational efficiency
Legal Assistant
Legal assistant Services
08.2013 - 02.2015
- Made contact with clients to set up appointments and discuss the status of their cases
- Greet clients, take phone calls, and make appointments
- Identified new clients to generate leads in order to meet and exceed revenue goals
- Took client calls and responded to inquiries by asking open-ended questions and providing relevant information
- Made intake forms in both English and Spanish and conducted interviews in both languages
Education
High School - Cosmetology License
San Benito High School
San Benito, TX01.2009
Skills
- Customer service
- Legal Research
- Document filing
- Multi-Task Management
- Licensed cosmetologist
- Customer needs assessment
- Relationship building and management
- English & Spanish translation
- Account updating
- Inbound and Outbound Calling
- Customer Support
- Payment Processing
- Membership renewals
Contact
Harlingen, US 78550
Education and Training
San Benito, TX
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Copart Auto Auctions
02.2023 - 05.2024
Owner/Operator
JVA Logistics LLC
10.2021 - 02.2023
Hairstylist
Sport Clips Haircuts of Harlingen
03.2020 - 03.2021
Hairstylist
Sport Clips Haircuts of Grand Prairie - Epic West
06.2017 - 02.2020
Legal Assistant
Legal assistant Services
08.2013 - 02.2015
Assistant Manager
Sport Clips Haircuts of Harlingen
05.2013 - 06.2017
High School - Cosmetology License
San Benito High School
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