Blanca Oseguera
Laguna Niguel,CA
Summary
Dynamic food service professional with a proven track record at what a dish is all about the cake, excelling in cash handling and order taking. Known for enhancing customer satisfaction through effective communication and a professional attitude, consistently delivering outstanding service, and fostering loyal clientele. Committed to maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food Server/ Office Assistant
What A Dish, Its All About the Cake
11.2023 - 05.2025
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Food Server
El Cortez Bar and Grill
08.2023 - 09.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Food Server/bartender
El Torito Restaurants
07.2020 - 07.2023
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Housekeeper
Surf and Sand Resort
08.2019 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Ortega High School
Lake Elsinore, CA06.2017
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
Languages
Spanish
Native or Bilingual
Timeline
Food Server/ Office Assistant
What A Dish, Its All About the Cake
11.2023 - 05.2025
Food Server
El Cortez Bar and Grill
08.2023 - 09.2023
Food Server/bartender
El Torito Restaurants
07.2020 - 07.2023
Housekeeper
Surf and Sand Resort
08.2019 - 06.2020
Ortega High School
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