Blanca Rodriguez
Riverside,CA
Summary
Compassionate Special Education Paraprofessional offering 5 years of aiding instructors and providing excellent skills in devising student strategies and monitoring classroom activities. Pursuing a similar position where a well-qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought. Driven to provide academic and emotional guidance for IEP students.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
San Francisco Unified School District
08.2019 - 09.2023
- Worked with students with moderate to severe autism to increase life skills.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Senior Customer Service Agent
Federal Express Corporation
02.2018 - 08.2019
- Trace 50+ inbound/outbound packages per day in which customers request to "hold at location", re-route to a different address, or return to the shipper.
- Achieve high levels of multi-tasking by answering on average 40+ calls per day regarding customer inquiries and meeting the Bay Area District goal of 100% customer call-back.
- Enter domestic & international air waybills onto the POS computer system, which includes all information supplied on air waybill, charges, and service types.
- Perform 10+ transactions per day in the front counter involving cash, credit cards and checks.
Shift Manager
McDonald's
03.2016 - 01.2018
- Hired, trained, and coached 20+ staff members on customer service skills, food and beverage knowledge, and health and safety standards.
- Count 50+ registers weekly, perform 10+ cash outs daily, and make sure the pre-safety check list was complete.
- Verified every employee received their rest and meal break following the California Labor Code.
- Answered customer inquiries/complaints and resolved the issues professionally.
Crew Trainer
McDonald's
05.2014 - 03.2016
- Took initiative during shift and set an example for crew members on how they should be handling difficult situations.
- Expert in training crew members in their designated station such as: drive-thru, front-counter, kitchen, maintenance and demonstrating the proper station proctors.
- Oversaw grill, stove and freezer and cleaned all equipment in proper manner after every am and pm shift.
- Depending on if you are in the service or grill area, I verified crew members are following policy and they are staying occupied.
Crew Member
McDonald's
10.2013 - 05.2014
- Mastered the basics of taking food orders in the drive-thru area as well as operating cash registers in the front counter, and handing food properly.
- Operated large cooking equipment such as grills, fryers, and ovens.
- Accurately recorded orders and partnered with team members to serve food orders and beverages that exceeded guests expectations.
A.V.I.D Middle School Tutor
Berkeley Unified School District
09.2013 - 10.2013
- Provide academic support for middle school students in rigorous courses such as English, Math, Science, and Social Studies.
- Evaluated student binders, including calendars, agendas, assignment sheets, tutorial request forms, Cornell notes from core classes, and learning logs.
- Participated in AVID field trips, motivational activities, and community service projects with students whenever possible.
- Encouraged students grades 6-8 to enroll in a college or university after high school graduation.
Education
Labor and Employment Studies
San Francisco State University
San Francisco, CASkills
- IEP Goals & IEP Implementation
- Developing Special Education Curriculum
- Extensive Comprehension of Student Individualize Behavior Intervention Plans (BIP's)
- Multi-sensory Lessons
- Collaborative Environments
- Cognitive & Emotional Flexibility
- Proficient with MS Word, Excel, and PowerPoint
- Bilingual - Fluent in English and Spanish
- CPR/AED & First Aid Certification
Timeline
Special Education Paraprofessional
San Francisco Unified School District
08.2019 - 09.2023
Senior Customer Service Agent
Federal Express Corporation
02.2018 - 08.2019
Shift Manager
McDonald's
03.2016 - 01.2018
Crew Trainer
McDonald's
05.2014 - 03.2016
Crew Member
McDonald's
10.2013 - 05.2014
A.V.I.D Middle School Tutor
Berkeley Unified School District
09.2013 - 10.2013
Labor and Employment Studies
San Francisco State University