Blanca Uriostegui

Operational Efficiency and Cost Savings

• Cut accessorial fees by 50% by proactively managing the yard list and free time windows.
• Achieved 98% invoice accuracy by auditing and rejecting inaccurate carrier invoices.

Carrier and Shipment Performance.

• Coordinated with carriers and facilities to resolve shipment issues efficiently.
• Maintained an on-time delivery rate of 95% across import/export shipments.
• Reduced detention and demurrage charges by $100K through optimized free time tracking.

Process Improvement & Documentation

• Developed SOPs for import/export handling, improving compliance, and training efficiency.
• Cut documentation processing time by 50% by recommending and implementing new tools.
• Analyzed export documentation for compliance with international trade regulations.
• Managed communication with customs brokers to facilitate smooth processing.
• Responsible for the daily Schedule B classification and audits.

• Served as the primary liaison for global customers and distributors across Latin America, Europe, and Australia ensuring seamless communication and issue resolution.
• Managed and processed 100+ export orders monthly, adhering to country-specific regulations and international trade requirements.
• Prepared and audited export documentation (commercial invoices, packing lists, certificate of origin, and Shipper Letter of Instructions) to ensure 100% compliance with international trade laws.
• Audited HTSUS classifications with 100% accuracy, reducing tariff-related risks, and supporting regulatory compliance.
• Provided expert guidance on import/export laws and regulations, contributing to a 10% reduction in customs-related delays.
• Maintained up-to-date knowledge of changes in international trade regulations, enabling proactive adjustments, and avoiding compliance issues.
• Facilitated timely and accurate order processing, contributing to the company's goal of 100% on-time delivery for four consecutive quarters.
• Trained and onboarded 4+ new employees on export procedures, documentation standards, and customer service protocols.
• Responded to customer and buyer inquiries regarding shipping processes and documentation, reducing response time by 40% through communication improvements.
• Collaborated with internal departments to ensure accurate pricing and product availability, reducing order errors by 30%.
• Processed returns and issued credits with 100% accuracy, enhancing customer satisfaction, and financial integrity.
• Supported internal staff with operational questions, resolving inquiries, and improving team efficiency.
• Maintained a customer satisfaction rate of 98% by delivering timely, accurate information, and resolving issues effectively.

Oversaw the closing of import/export audits remediation at 100% success, meeting time requirements. Ensured the company followed U.S. International Trade Regulations. Processed all export quotes, orders, and invoices within the JDE platform.

• Developed the Export Compliance Manual.
• Audited the HTSUS classification with 100% accuracy.
• Handled and resolved all customer issues, with a satisfaction rate of 98%.
• Served as the single point of contact for all the global customers and distributors.
• Functioned as a critical contact within Fluid Management's international offices in Australia and the Netherlands.

Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Processed over 300 domestic and international orders monthly.
• Processed customer returns and issued credit with 100% accuracy
• Answered 40+ inbound customer service calls a day.
• Assisted customers in resolving product inquiries and service issues.
• Maintained accurate customer records in the database.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.