Blanca L Garza
Edinburg,Texas
Summary
20 plus years of experience in Management with an in depth supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Knowledgeable business practices in the Revenue/AR Cycle industry. Dynamic Patient Accounting Revenue Manager with a strong focus on training, conflict resolution, and organizational excellence. Successfully implemented programs that enhanced staff performance and optimized departmental workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Accounting Revenue Manager
South Texas Health System-ROC
Edinburg, Texas
12.2021 - 02.2026
- Managed staff schedules to optimize workflow across departments and promoting a positive work environment.
- Developed training programs for new staff on hospital policies and procedures.
- Resolved patient complaints by collaborating with Central Business Office and support teams, like Risk Management and Administration.
- Monitored hospital KPI performance metrics such as Quality, Accuracy, Estimates and Productivity scores linked to financial results within Experian.
- UKG timekeeping training and implementation with employees for accurate timesheets/payroll
- Facilitated communication between different departments within the organization to ensure alignment on goals and objectives.
- Recruited, hired and trained new Support Staff in Verification, Financial Counseling and Central Scheduling Departments.
- Directed, supervised and evaluated clerical personnel inclusive of counseling/coaching.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Key in implementing Talkdesk IVR, training including other UHS Hospitals.
- Worked with Registration/Admitting Management to research and implement goals to reduce denials.
- Ensured invoicing and accruals for Third Party Eligibility Agencies were accurate and timely.
- Worked with Out of State Medicaid enrollment agency.
Assistant Director Revenue Cycle
South Texas Health System
Edinburg, TX
7/9/17 - 11.2021
- Oriented, trained, and directed staff to achieve objectives.
- Mentored new employees on industry practices and business operations.
- Monitored team compliance with safety and health guidelines.
- Handled incoming and outgoing mail, email and faxes.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Oversaw staff, financials and key performance indicators to manage business operations.
- Developed department performance goals and methods for achieving milestones.
- Generated reports to provide data for corrective actions and improvements.
- Participation in Denials Meetings and Trained Denials Analyst.
- Evaluated key business metrics and recommended adjustments to policies and procedures.
- Reported Monthly Accruals
- Update and Maintained Upfront Cash Goal
- Developed Productivity Standards for Financial Counselors
- Provided Education to Department Directors on Reconciling Charges
Revenue Cycle Manager
South Texas Health System
Edinburg, TX
4/10/11 - 7/8/17
- Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
- Recommended offer acceptances and installment payment plans.
- Analyzed and reported on billing cycle data to inform management.
- Kronos-Payroll
- Reconciliation Reporting and Training
- Oversaw complete lifecycle of revenue operations.
- Served as Liaison between CBO and Facilities facilitating customer complaints.
- Work collaboratively with CBO and Corporate Foundations to communicate coding and reimbursement updates.
- Denials Management Monthly Reporting with Leadership and Corporate
- System Admin for Various payer Portals
Manager Patient Accounts
South Texas Health System
Edinburg, TX
8/3/09 - 4/9/11
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Directed work of team of 4 Financial Counselors handling Front End collections.
- Oversaw Third Party Agencies, and all other accounting functions.
Patient Accounting Supervisor
South Texas Health System
Edinburg, Texas
9/2/07 - 8/2/09
- Developed and maintained Policies and Procedures
- Directed work of team of 4 Financial Counselors handling Front End collections.
- Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
- Managed daily operations within Financial Counseling office by supporting continuous delivery of excellent services and care.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Manager.
Supervisor
South Texas Health System
Edinburg, Texas
1/23/05 - 9/1/07
- Led and motivated 6 employees through supervision, training and coaching on duties and daily operational activities.
- Recruited well-qualified candidates to fill vacancies.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Delivered consistent coaching and mentoring to improve job efficiency.
- Managed CAshiers, Collectors and Financial Counselors
- Payroll/Kronos Timekeeping for Staff- monitoring OT/Productivity
- Oversight of Third Party Agency
Asst Financial Counselor
South Texas Health System
Edinburg, Texas
4/22/01 - 1/22/05
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Documented all gathered information and details from discussions with patients and providers using TMHP, CEI.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
Financial Counselor
HCA- Rio Grande Regional
McAllen, Texas
3/1/00 - 4/21/01
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Documented all gathered information and details from discussions with patients and providers using TMHP.
Financial Counselor
South Texas Health System
Edinburg, Texas
1997 - 2000
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
Education
Some College (No Degree) - General Curriculum
Pan American University
EdinburgSkills
- Training and development
- Issue and conflict resolution
- Systems and automation applications
- Computer skills
- Organizational skills
- Time management
Languages
Spanish
Native/ Bilingual
Certification
- ACA CAC Training - Certified from 2013 through 2015
STC Partnership
Contact for STC Student Practicum Hours. One Student was hired as a result of this collaboration as the Denials Analyst.
Toastmaster International
Member 2008
Member 2021
Timeline
Patient Accounting Revenue Manager
South Texas Health System-ROC
12.2021 - 02.2026
Assistant Director Revenue Cycle
South Texas Health System
7/9/17 - 11.2021
Revenue Cycle Manager
South Texas Health System
4/10/11 - 7/8/17
Manager Patient Accounts
South Texas Health System
8/3/09 - 4/9/11
Patient Accounting Supervisor
South Texas Health System
9/2/07 - 8/2/09
Supervisor
South Texas Health System
1/23/05 - 9/1/07
Asst Financial Counselor
South Texas Health System
4/22/01 - 1/22/05
Financial Counselor
HCA- Rio Grande Regional
3/1/00 - 4/21/01
Financial Counselor
South Texas Health System
1997 - 2000
Some College (No Degree) - General Curriculum
Pan American University