Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blanche George-Tisino

Houston,TX

Summary

Organized, goal-oriented, team player seeking a position within the company that will allow me to grow while achieving high performance with minimal supervision. Safety-conscious Bus Driver adept in following navigation routes to transport passengers. Focused and dependable with demonstrated history of addressing passenger needs. Fosters convenience and safety for disabled patrons. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Coach Operator

Transdev
Houston, Texas
09.2021 - Current
  • Reported hazardous or dangerous conditions along bus routes and at passenger loading zones
  • Performed duties in a safe and efficient manner in compliance with all applicable rules, regulations, and safety procedures
  • Provided a safe, courteous, and reliable service daily
  • Provided verbal information to the public regarding routes, schedules and transfer points due to traffic conditions/regulations
  • Exercise good customer service while interacting with passengers, and public
  • Operates Metro buses to transport passengers safely and courteously over specified routes
  • Inspects bus equipment including wheelchair ramp or lift, bus radio system for defects and makes records of any defects on defect cards
  • Sign on and off the fare box, radio
  • Complies with ADA requirements in delivering services
  • Adheres to and remains in compliance with First Transit Uniform Policy
  • Complies with local traffic regulations
  • Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents
  • Maintains DOT card as required by First Transit.

Customer Service Representative

Empereon Constar
Alvin, Texas
12.2018 - 09.2021
  • Handle customer inquiries, complaints, billing questions and payment extension/service request
  • Interface daily with internal partners in accounting, field services, new accounts, operations and consumer affairs divisions
  • Liaison with various departments, accounts, new recruits, problem solver, while maintaining consistently performance benchmarks in all areas within the company
  • Maintained the highest customer service ratings as determined by external auditors earned 100% in all categories including communication skills, listening skills, problem resolution and politeness.

Friendship Haven
Friendswood, Texas
09.2018 - 12.2018
  • Developed a variety of menu items catering to patients with food allergies and diet restrictions
  • Learned skills in texture diets, dietary special needs and proper cooking technique while following a select menu
  • Took on kitchen manager responsibilities and helped train dietary aids
  • The menu was dedicated to the patients and their wants and needs but we created the classics that they all grew up with and executed them with perfection and elegance.

Education

Texas City High School
Texas City, TX

Skills

  • Teamwork
  • Passenger Safety
  • Safety Practices
  • Passenger Interaction
  • DOT Regulations
  • Defensive Driving Expert
  • Elderly and Disabled Assistance
  • Vehicle Inspections
  • Data Entry
  • Call Management
  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Communication Skills
  • Customer Relations
  • High-Energy Attitude
  • Flexibility
  • Quick Problem Solver
  • Map Reading

Certification

  • Defensive Driving
  • CUTA
  • Smith System
  • Certified Phlebotomist
  • CPR/First Aid Training
  • Privacy/HIPPA Regulations
  • Vital Signs & Patient Monitoring

Timeline

Coach Operator

Transdev
09.2021 - Current

Customer Service Representative

Empereon Constar
12.2018 - 09.2021

Friendship Haven
09.2018 - 12.2018

Texas City High School

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Blanche George-Tisino