Blanche Le Flore
Modesto,CA
Overview
34
34
years of professional experience
Work History
Senior Healthcare Navigator
Covenant Living Communities/ Turlock
Modesto, CA
04.2014 - Current
- Cultivated relationships with healthcare professionals and stakeholders to enhance collaborative care.
- Facilitated seamless transitions in admission processes to enhance customer experience.
- Coordinated with internal departments on new admissions to ensure operational efficiency.
- Developed customer service-driven programs that increased satisfaction and engagement among clients.
- Achieved above-average census figures by implementing strategic initiatives. for skilled nursing communities through strategic management.
- Developed marketing outreach schedules and materials for public relations initiatives.
- Created respite care advertisements and brochures to improve community awareness of services.
- Prepared documentation for efficient execution of admission processes.
Admissions & Marketing Director
HCR Manor Care Communities
Walnut Creek, CA
01.2002 - 01.2014
- Elevated occupancy rates for 126-bed facility with memory care unit through targeted strategies.
- Implemented admissions gate-keeping program, enhancing financial reimbursement through market analyses and denial reports.
- Developed comprehensive census development plan integrating sales tactics with detailed reporting.
- Executed marketing plan initiatives to enhance outreach efforts. to evaluate outreach effectiveness.
- Conducted outreach visits to strengthen relationships with key referral sources.
- Generated healthcare product referrals via presentations at health fairs and direct outreach.
- Championed group presentations, raising awareness of services among diverse audiences.
SENIOR PATIENT ACCOUNTING DIRECTOR
Children’s Hospital
Oakland, CA
01.1993 - 01.2003
- Oversaw inpatient and outpatient billing teams, ensuring compliance with diverse healthcare insurances.
- Spearheaded pilot project for ICD-9/CPT-4 codes and electronic medical billing processes.
- Developed barcoding system for miscellaneous hospital supplies to enhance cost-effectiveness.
- Motivated staff to maintain 98% accuracy in financial reimbursements.
- Resolved quality assurance issues through conciliation process, improving billing accuracy.
- Managed hospital billing operations across multiple healthcare insurances to optimize revenue collection.
Education
Inspired To Serve, Framework Recognition Lead Team
Disney Institute / Covenant Living Communities
Chicago, IL01-2016
Licensed Missionary Theology - Theological Studies
The Church of God in Christ Institute
Oakland, CA08-2012
Certified Nurse’s Assistant -
Avalon Nursing Schools
Oakland, CA05-2007
Marketing Administration Course -
Contra Costa College
Richmond, Y01-2003
Associate of Arts - Business Administration And Management
Modesto Business College
Modesto, , CASome College (No Degree) - Marketing Management
Laney College
Oakland, CASkills
- Public relations expertise
- Effective communication
- Medical terminology
- Service recovery strategies
- Self-motivation
- Medicare guidelines
- Problem solving
- Project management
- Goal-oriented mindset
- Marketing strategy
- Revenue optimization
- Relationship building
- Market analysis
- Strategic planning
- Dependability and honesty
- B2B sales experience
- Business development
COMMUNITY SERVICE
- Seed of Joy Worship, Ctr., Missionary Services, Medical Outreach Program, Women’s Department Director, 2006, 2018, Administrative Leadership Team
- Avalon Nursing Assistant Program, 2007
- Mid-Peninsula Hospice, Hospice Volunteer, 2001, 2003
EDUCATION:
- CRC Disney Institute Service Framework Training -2015
- CRC Inspired to Serve Service Recognition Lead Team 2017
- CRC SAIDO Program Lead Supporter 2015 -2018
Disclaimer
References upon requests
Timeline
Senior Healthcare Navigator
Covenant Living Communities/ Turlock
04.2014 - Current
Admissions & Marketing Director
HCR Manor Care Communities
01.2002 - 01.2014
SENIOR PATIENT ACCOUNTING DIRECTOR
Children’s Hospital
01.1993 - 01.2003
Inspired To Serve, Framework Recognition Lead Team
Disney Institute / Covenant Living Communities
Licensed Missionary Theology - Theological Studies
The Church of God in Christ Institute
Certified Nurse’s Assistant -
Avalon Nursing Schools
Marketing Administration Course -
Contra Costa College
Associate of Arts - Business Administration And Management
Modesto Business College
Some College (No Degree) - Marketing Management
Laney College