Open To Work
Blanche N. Betz
Salesforce Administrator
Monroe ,LA
Summary
Dynamic Senior Business Solutions Analyst at Lumen Technologies, adept at Salesforce optimization and cross-functional project leadership. Spearheaded system enhancements that significantly improved user experience and satisfaction. Proficient in data analysis and user support, driving adoption through effective issue resolution and strategic insights. Excel in collaboration and technical skills to deliver impactful solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Business Solutions Analyst
Lumen Technologies
02.2005 - 11.2025
- Integral part of Salesforce integration teams during mergers and acquisitions, ensuring seamless transitions and system continuity.
- Utilized Field Trip and Field Footprint tools to analyze Salesforce data, optimize field usage, and maintain an evergreen system.
- Led system enhancements and updates to Salesforce to improve functionality and user experience.
- Managed multiple high-level, long-term projects involving coordination across various departments.
- Resolved user issues efficiently using Salesforce Cases, improving overall user satisfaction.
- Continuously worked to improve the user experience to drive adoption and usage.
Education
Bachelor of Business Administration -
University of Louisiana at Monroe
Skills
- Salesforce administration and optimization
- Data analysis and field usage
- Cross-functional project leadership
- User support and issue resolution
- GitHub proficiency
- Microsoft Excel expertise
- Microsoft PowerPoint skills
Certification
- Currently working on Salesforce Administrator recertification
- Ongoing professional development using Focus on Force
Professional Motivation
Motivated by a passion for leveraging Salesforce to streamline business processes, enhance user experience, and drive organizational success. Committed to continuous learning and professional growth to stay at the forefront of Salesforce administration.
Personal Strengths
- Strong ability to manage multiple complex projects simultaneously
- Experienced in leading projects that require gathering and compiling information from multiple departments
- Self-starter capable of working independently with minimal supervision
- Skilled in using Salesforce Cases to address and resolve user issues
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$90000/yr - $200000/yrTimeline
Senior Business Solutions Analyst
Lumen Technologies
02.2005 - 11.2025
Bachelor of Business Administration -
University of Louisiana at Monroe