Blanche wilson
Faunsdale,AL
Summary
Successful Customer Service Representative with 15 +years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Articulate, oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Agent
Ingenious Designs/HSN
RONKONKOMA, NY
02.2004 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended alternative items if product was out of stock.
- Created new customers in customer service database and enter meticulous notes on product issues and resolutions including tracking information where pertinent.
- Assist customer in getting replacement parts.
- Sending prepaid call tags to customers in a timely manner.
- Enter all new and existing customers parts needs into customer service database so that orders can be processed.
- Recommended Product to customers, thoroughly explaining details
Education
Some College (No Degree) -
Amelia L Johnson
Thomaston, AL1976
Skills
- Order fulfillment
- Credit card processing
- Complaint resolution
- Report preparation
- Data entry
- Creative problem solving
- Professional telephone demeanor
- Quick learner
- Basic computer knowledge
- Familiarity with Excel, Word And Outlook
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative Agent
Ingenious Designs/HSN
02.2004 - 12.2019
Some College (No Degree) -
Amelia L Johnson
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