Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Wiggins

South Holland,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Customer Service Representative Agent

Highmark Health
10.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times while handling over 50 customer calls per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Patient Access Team Lead

Erie Family Health Center
11.2017 - 08.2020
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Managed over 50 customer calls per day.

Medical Records Clerk Lead

Aunt Martha's-HealthWorks
05.2008 - 09.2017
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Developed and implemented new filing system for medical records to improve efficiency.

Education

Certificate - Certified Nursing Assistant

Samland Allied Health And Technology
Chicago, IL
05.2009

Certificate - Pharmacy Technician

Elim Outreach Training Center
Homewood, IL
05.2011

Associate of Applied Science - Business Administration

ITT Technical Institute - Indianapolis
Tinley Park, IL
05.2016

Skills

  • Conflict Resolution
  • Order Fulfillment
  • Critical Thinking
  • Quality Control
  • Microsoft Word
  • Microsoft PowerPoint
  • Filing
  • Documentation
  • Customer Service

Timeline

Customer Service Representative Agent

Highmark Health
10.2020 - Current

Patient Access Team Lead

Erie Family Health Center
11.2017 - 08.2020

Medical Records Clerk Lead

Aunt Martha's-HealthWorks
05.2008 - 09.2017

Certificate - Certified Nursing Assistant

Samland Allied Health And Technology

Certificate - Pharmacy Technician

Elim Outreach Training Center

Associate of Applied Science - Business Administration

ITT Technical Institute - Indianapolis

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Jasmine Wiggins