Mohamed Galab
Saint Paul,MN
Summary
Dynamic professional with a strong track record of delivering exceptional customer service and efficiently resolving inquiries. Expertise in leveraging advanced communication and problem-solving skills to enhance customer satisfaction and foster loyalty. Well-versed in industry best practices for customer support, with a proven ability to adapt to evolving needs and challenges. Committed to creating positive experiences that drive customer retention and business success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Agent
Delta Air Lines, Inc
07.2023 - Current
- Oversaw baggage loading and unloading, ensuring timely aircraft departures.
- Implemented process improvements, reducing mishandling incidents by streamlining workflows.
- Coordinated with ground crew to manage baggage logistics during peak travel periods.
- Conducted regular equipment inspections to maintain operational efficiency and safety compliance.
- Trained new staff on safety protocols and efficient handling techniques.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Global Elite Supervisor
GLOBAL SECURITY ELITE
03.2020 - 02.2022
- Global Elite Group's Security Officers will help ensure better safety and security of your people and assets, while protecting the integrity of your organization's reputation and operations.
- As a Global Elite Supervisor is to set up the board every morning and also do the team briefing.
- Checking on all post to make sure supplies are there for the team.
Driver
INTEGRATED DEICING SERVICES
09.2018 - 04.2019
- Spraying Aircrafts when is snowing or cold out and see some frosting on the plane.
- There was something called EDU, you would be in a car driving around and looking for some ice or frosting at every plane and report back to your lead on duty.
Bag Room Agent
Sun Country
02.2018 - 10.2018
- Lift/move 70 lbs of cargo and baggage on and off aircraft and transport it between aircraft.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Sales Associate
CLEAR ME
02.2017 - 08.2017
- CLEAR uses cutting edge technology to get members through security in record time, so that you don't have to wait in line and be a VIP at places like MSP Airport.
- CLEAR is a tech company that creates premium experiences in Airports and Sports Stadiums across the country.
Wheelchair lead
Prospect Airport Services
11.2016 - 02.2017
- Friendly and knowledgeable service agents meet, greet, and answer questions. Help with check- in and security procedures, and guide travelers where they need to go.
- Mostly helping out elders but we can assist the people in need to that can't get to point A to B.
- Walking around the airport with a wheelchair at all time because knowledgeable that fact anyone can ask for help at time. For the most of my shift I'm on my feet walking from one concourse to they other.
Wheelchair lead
ABM Aviation
08.2016 - 11.2016
- Friendly and knowledgeable service agents meet, greet, and answer questions. Help with check-in and security procedures, and guide travelers where they need to go.
- Mostly helping out elders but we can assist the people in need to that can't get to point A to B.
- Walking around the airport with a wheelchair at all time because knowledgeable that fact anyone can ask for help at time. For the most of my shift I'm on my feet walking from one concourse to they other.
Mall's Front-line Guest Service Ambassador
Halal Market
10.2010 - 09.2012
- Ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador.
- Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise.
- Diplomatically resolved customer's complaints.
Education
High School Diploma -
Central School High
Saint Paul, MN06-2015
Associate of Arts - Law Enforcement
Inver Hills Community College
Inver Grove Heights, MN08.
Skills
- Team supervision experience
- Customer service expertise
- Conflict resolution strategies
- Transaction management
- Conflict resolution
- Client-centric approach
Timeline
Customer Service Representative Agent
Delta Air Lines, Inc
07.2023 - Current
Global Elite Supervisor
GLOBAL SECURITY ELITE
03.2020 - 02.2022
Driver
INTEGRATED DEICING SERVICES
09.2018 - 04.2019
Bag Room Agent
Sun Country
02.2018 - 10.2018
Sales Associate
CLEAR ME
02.2017 - 08.2017
Wheelchair lead
Prospect Airport Services
11.2016 - 02.2017
Wheelchair lead
ABM Aviation
08.2016 - 11.2016
Mall's Front-line Guest Service Ambassador
Halal Market
10.2010 - 09.2012
High School Diploma -
Central School High
Associate of Arts - Law Enforcement
Inver Hills Community College