Tatianna Eugene
Miami,FL
Summary
Experienced with providing exceptional customer service and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Knowledge of best practices in customer support and proven ability to adapt to evolving needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
Safelite Solutions
02.2025 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Online Admissions Representative
Ultimate Medical Academy
01.2020 - 12.2021
- Contact prospective students via phone to conduct interviews.
- Get to know prospective students' interests, backgrounds, challenges and goals to guide them in deciding if UMA is the right choice. right choice.
- Complete paperwork and online forms timely, accurately and according to policies and procedures.
- Very strong phone and computer skills, including typing and data entry.
- An outgoing personality with a desire to be successful.
- Confidence and self-motivation.
- Good problem-solving, time management and organizational skills.
Admission Representative
Barry University
08.2016 - 04.2019
- Assisted with daily operations
- File journal entries and AD HOC
- Deliver checks and/or letters to mail room.
- Operate Workday
- Review Contracts
Customer Service Coordinator
AMC Pines
03.2018 - 02.2019
- Answer guest questions courteously and accurately or quickly direct them to the appropriate resource. Work effectively with supervisors and co-workers.
- Effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
- Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
- Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.
Education
Bachelor of Science - Business Management
Barry University
Miami Shores, FL04.2019
Skills
- Effective communication
- Proficient in Microsoft Word
- Effective time allocation
- Experience with Workday
- Experience in student engagement
- Team management
- Customer service
- Critical thinking
- Data entry
- Conflict resolution
- Prioritization
- Call center operations
Timeline
Customer Service Representative Agent
Safelite Solutions
02.2025 - Current
Online Admissions Representative
Ultimate Medical Academy
01.2020 - 12.2021
Customer Service Coordinator
AMC Pines
03.2018 - 02.2019
Admission Representative
Barry University
08.2016 - 04.2019
Bachelor of Science - Business Management
Barry University
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