KANEIKA LLOYD
Jacksonville
Summary
Achieved high levels of customer satisfaction through 10 years of dedicated service. Partnered with store manager to address customer needs effectively and professionally. Responded swiftly to seasonal changes and shifting priorities. Contributed to overall company success by maintaining customer happiness. Managed paperwork and payment processes independently to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
Internal Revenue Service (IRS)
Chamblee, GA
09.2022 - Current
- Assisted many customers by answering questions, responding to inquiries, and handling phone requests in timely manner.
- Entered customer interaction details into the system to track requests, document problems, and record solutions offered.
- Provided customers with advice and assistance, paying special attention to their specific needs or desires.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Store manager
Cube smart
Decatur, GA
09.2017 - 01.2022
- Identified and implemented effective operational strategies, contributing to a $100 boost in revenue.
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
Education
High School - undefined
Ware County High School
Waycross, GA01.2012
Skills
- Acquired knowledge rapidly to enhance team performance and operational efficiency
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Facilitated effective communication with customers to ensure a positive service experience
Timeline
Customer Service Representative Agent
Internal Revenue Service (IRS)
09.2022 - Current
Store manager
Cube smart
09.2017 - 01.2022
High School - undefined
Ware County High School