Friendly and organized person with expertise in customer service and excellent organizational skills. Well-versed in maintaining high standards of cleanliness and efficiency, with focus on attention to detail and prompt service. Dedicated to creating welcoming and comfortable environment for others and ensuring their satisfaction.
Overview
2
2
years of professional experience
Work History
Server/Hostess
Swamp Fox Restaurant
09.2024 - Current
Offered knowledgeable suggestions about foods to guests.
Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of server responsibilities when necessary.
Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
Restocked supplies to keep team efficient and ready for guests' orders.
Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
Explained menu items and suggested appropriate options for food allergy concerns.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Library Circulation Assistant
Salve Regina McKillop Library
09.2023 - 05.2024
Collaborated with library staff to develop and implement circulation policies, enhancing overall service quality.
Ensured a welcoming environment for patrons by assisting with directional inquiries and providing information on library resources.
Facilitated smooth communication between patrons and staff by answering phone calls, emails, and in-person inquiries professionally and efficiently.
Effectively handled challenging situations involving overdue books or disputes about fines, resulting in amicable resolutions.
Maintained condition of library shelves and study areas.
Checked library materials in and out of library.
Assisted staff with special projects and library event preparation.