Alexzandra Addesa
Haverhill ,MA
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server/Hostess
Mr Mikes Restaurant & Lounge
03.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Haverhill High School
Haverhill, MA05.2022
Skills
- Table Bussing
- Table Setting
- Supply Restocking
- Beverage Preparation
- Daily Specials Memorization
- Food Running
- Guest Engagement
- Menu Memorization
- Suggestive Selling
- Order Accuracy
- Food Station Setup
- Cash Handling
- Dining Area Maintenance
Tips Certified
May 5th,2022
Certification in the field of alcohol sales that proves an individual has skills in responsible alcohol service, responsible alcohol sales, and responsible consumption of alcohol.
Timeline
Server/Hostess
Mr Mikes Restaurant & Lounge
03.2021 - 11.2023
Haverhill High School
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