Rovilyn Cintron
San Antonio,TX
Summary
Proactive and adaptable, excelled in high-volume dining at Landon Ridge Independent Living, mastering multitasking and guest relations. Demonstrated exceptional customer service and safe food handling, enhancing guest experiences and operational efficiency. Quickly adapted to new culinary techniques at McDonald's, showcasing a strong work ethic and a commitment to cleanliness standards.
Overview
4
4
years of professional experience
Work History
Server/hostess
Landon Ridge Independent Living
10.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Line Cook
McDonald's
07.2018 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor Of Science Hotel And Restaurant Managemen - Hotel, Resort And Restaurant Management
University Of Manila
Philippines06.2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Cleanliness standards
- Food running
- High volume dining
- Service prioritization
- Supply restocking
- Food safety practices
- Table bussing
- Guest relations management
- Relationship management
- Dining area maintenance
- Guest seating
- Table setting
- Food station setup
Timeline
Server/hostess
Landon Ridge Independent Living
10.2020 - 01.2022
Line Cook
McDonald's
07.2018 - 09.2020
Bachelor Of Science Hotel And Restaurant Managemen - Hotel, Resort And Restaurant Management
University Of Manila
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