Ashley Doolin
Brownsville,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bbq Chicken. Proven ability to enhance guest experiences through personalized service and effective team collaboration. Proficient in point-of-sale systems, ensuring accurate transactions while fostering positive relationships with patrons. Committed to maintaining high standards of cleanliness and safety.
Overview
1
1
year of professional experience
Work History
Server/hostess
Bbq Chicken
Edinburg, Tx
07.2025 - 03.2026
- Managed point-of-sale systems for transaction processing, maintaining high standards of billing accuracy.
- Guided new team members through service protocols and operational procedures to enhance team performance and service quality.
- Interacted with customers to create an inviting environment that promotes ongoing patronage.
- Provided timely food and beverage service with focused attention to individual customer needs and preferences.
- Developed and maintained rapport with frequent customers, ensuring personalized service and support.
- Oversaw preparation of dining area during opening and closing to ensure efficient service flow.
- Improved customer satisfaction by swiftly attending to requests and offering customized service solutions.
- Oversaw daily upkeep of dining space, prioritizing orderliness and cleanliness for optimal guest experience.
- Managed service delivery during busy times, prioritizing detail-oriented interactions and fostering positive relationships with guests.
- Performed table bussing and resetting tasks to uphold cleanliness standards in dining room and workspaces.
- Coached new staff on restaurant protocols and best practices to enhance service quality and team performance.
- Investigated and resolved customer issues promptly, ensuring a positive experience and reinforcing company reputation.
- Greeted guests warmly, setting an inviting tone for their entire dining experience.
- Encouraged collaboration among team members during busy hours, resulting in improved overall productivity levels.
- Monitored and enforced health and safety standards to create a secure and hygienic environment for both customers and staff.
- Enhanced customer experience by establishing rapport with regular patrons through attentive and personalized service.
Hostess
Darden Restaurants- Yard House
2200 S 10th Street McAllen Tx
09.2024 - 01.2025
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed reservations using OpenTable, optimizing table turnover and guest flow.
- Collaborated with servers to communicate guest needs and special requests efficiently.
- Assisted in maintaining cleanliness and organization of waiting area and dining room.
- Trained new staff on seating procedures and customer service standards for consistency.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Education
No Degree - Medical Billing And Coding
Campus
Sacramento, CAHigh School Diploma -
Texas Virtual Academy At Hallsville
Lewisville, TX05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Menu presentation
- Upselling techniques
- Table setting arrangements
- Positive and professional
- Special dietary requirements
- Take-out service
- Dining customer service
- Point of sale (POS) system operations
- Menu item recommendation
- Positive guest interactions
- Hostess support
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- High energy and stamina
- Problem-solving
- Excellent communication
Timeline
Server/hostess
Bbq Chicken
07.2025 - 03.2026
Hostess
Darden Restaurants- Yard House
09.2024 - 01.2025
No Degree - Medical Billing And Coding
Campus
High School Diploma -
Texas Virtual Academy At Hallsville