Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blas Zapata

Lynwood,CA

Summary

Experienced Delivery / Field Services Technician offering delivery / installation experience with solid dedication to customer satisfaction with proven safety skills and impeccable driving history.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Field Services Delivery

Sleep Number Corporation
03.2018 - 11.2023
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Delivered, assembled ,and demonstrated Smart Bed functions to customers.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

Maintenance Technician

Shultz Steel
03.2016 - 02.2018
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.

Furnace Operator

Bodycote
02.2013 - 01.2016
  • Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
  • Ensured proper documentation of furnace operations, maintaining accurate records of production data and equipment status.
  • Reduced downtime for repair work by monitoring furnace performance and addressing issues proactively.
  • Enhanced furnace efficiency by conducting regular inspections and preventative maintenance.

Truck Driver /Certified Forklift Operator

Southwest Connection Inc.
05.2007 - 09.2012
  • Improved on-time delivery rates by effectively planning and executing efficient driving routes.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Warehouse Supervisor

Vintage Transport
02.1998 - 07.2005
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Implemented preventive maintenance programs for all equipment used in daily operations-significantly reducing downtime due to malfunctions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.

Education

High School Diploma -

Gardena High School
Gardena, CA
06.1994

Skills

  • Customer Service
  • Troubleshooting
  • Equipment Repair
  • Professional Appearance
  • System Configuration
  • Network setup
  • Equipment Installation
  • Positive Attitude
  • English / Spanish Fluency
  • Service Documentation
  • Time management abilities
  • Reliability
  • Order picking and processing
  • Delivery Scheduling
  • Clean Driving Record
  • Safe Driving Record
  • Loading and unloading
  • Forklift Operation

Certification

  • Certified Forklift Operator
  • Certified Scissor Lift Operator
  • Certified Overhead Crane Operator
  • CPR Certified

Timeline

Field Services Delivery

Sleep Number Corporation
03.2018 - 11.2023

Maintenance Technician

Shultz Steel
03.2016 - 02.2018

Furnace Operator

Bodycote
02.2013 - 01.2016

Truck Driver /Certified Forklift Operator

Southwest Connection Inc.
05.2007 - 09.2012

Warehouse Supervisor

Vintage Transport
02.1998 - 07.2005

High School Diploma -

Gardena High School

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Blas Zapata