Blas Zapata
Lynwood,CA
Summary
Experienced Delivery / Field Services Technician offering delivery / installation experience with solid dedication to customer satisfaction with proven safety skills and impeccable driving history.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Services Delivery
Sleep Number Corporation
Dominguez Hills ,Ca
03.2018 - 11.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Delivered, assembled ,and demonstrated Smart Bed functions to customers.
- Followed safety protocols while working, avoiding accidents and injuries.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Maintenance Technician
Shultz Steel
South Gate, CA
03.2016 - 02.2018
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Furnace Operator
Bodycote
02.2013 - 01.2016
- Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
- Ensured proper documentation of furnace operations, maintaining accurate records of production data and equipment status.
- Reduced downtime for repair work by monitoring furnace performance and addressing issues proactively.
- Enhanced furnace efficiency by conducting regular inspections and preventative maintenance.
Truck Driver /Certified Forklift Operator
Southwest Connection Inc.
05.2007 - 09.2012
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Warehouse Supervisor
Vintage Transport
02.1998 - 07.2005
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Implemented preventive maintenance programs for all equipment used in daily operations-significantly reducing downtime due to malfunctions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
Education
High School Diploma -
Gardena High School
Gardena, CA06.1994
Skills
- Customer Service
- Troubleshooting
- Equipment Repair
- Professional Appearance
- System Configuration
- Network setup
- Equipment Installation
- Positive Attitude
- English / Spanish Fluency
- Service Documentation
- Time management abilities
- Reliability
- Order picking and processing
- Delivery Scheduling
- Clean Driving Record
- Safe Driving Record
- Loading and unloading
- Forklift Operation
Certification
- Certified Forklift Operator
- Certified Scissor Lift Operator
- Certified Overhead Crane Operator
- CPR Certified
Timeline
Field Services Delivery
Sleep Number Corporation
03.2018 - 11.2023
Maintenance Technician
Shultz Steel
03.2016 - 02.2018
Furnace Operator
Bodycote
02.2013 - 01.2016
Truck Driver /Certified Forklift Operator
Southwest Connection Inc.
05.2007 - 09.2012
Warehouse Supervisor
Vintage Transport
02.1998 - 07.2005
High School Diploma -
Gardena High School