Bleaka Jones
Cleveland,OH
Summary
Skilled Payroll and Client Specialist focused on maximizing company success through effective use of Active Listening, and Interpersonal skills and abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
4
4
years of professional experience
Work History
Specialist
Lifeline Screening
Independence, OH
04.2019 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
Insurance Consultant
Progressive Insurance - Mayfield Village Service Center
Mayfield Heights, OH
04.2018 - 02.2019
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Calculated premiums and established payment methods for sales.
- Worked with customers to understand needs and provide excellent service.
Insurance Specialist
Innosource Inc
Independence , OH
10.2017 - 04.2018
- Maintained confidentiality of patient finances, records and health statuses.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balance.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
HR Payroll Specialist
A Better Alternative To Senior Care
Maple Heights, OH
05.2017 - 11.2017
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Obtained background check data on characters, financial statuses and personal histories.
Education
BBA - Accounting And Business Management
American Intercontinental University
Schaumburg, IL09.2023
Skills
- Quality Standards
- Corporate Communications
- Documenting Sessions
- Inbound Phone Calls
- Personalized Customer Service
- Financial Transactions
- Communication
- Loyalty Building
- Accounts Payable and Accounts Receivable
- Manual Dexterity
- Special Assignments
Timeline
Specialist
Lifeline Screening
04.2019 - 03.2021
Insurance Consultant
Progressive Insurance - Mayfield Village Service Center
04.2018 - 02.2019
Insurance Specialist
Innosource Inc
10.2017 - 04.2018
HR Payroll Specialist
A Better Alternative To Senior Care
05.2017 - 11.2017
BBA - Accounting And Business Management
American Intercontinental University
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