Bledar Maqellara
New York,NY
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
11
11
years of professional experience
Work History
Office Manager
Garden State Therapy Group
Millburn, New Jersey
03.2024 - Current
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Tested electrical circuits, components, and associated equipment following established procedures.
- Repaired medical equipment, replacing, or correcting broken parts, shorts, voltage, clearances and tolerances.
- Examined facility's structural environment and equipment to protect patients and staff from electrical or mechanical hazards.
- Responded promptly to emergency service calls from hospital staff regarding medical device malfunctions.
- Assisted with inventory management of parts and supplies related to medical equipment.
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
- Assisted in developing budgets for departmental expenses.
- Administered payroll and maintained proper documentation of employee personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained confidential records relating to personnel matters.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed files and records to obtain information and respond to requests.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
Handyman - 300+ Units
Related Management
01.2020 - 12.2023
- Diagnosed problems with mechanical and electrical systems and equipment
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding
- Removed and repaired carpet and wood flooring
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns
- Performed minor wall repair, installed drywall, and applied wallpaper
- Managed available parts, tools, and materials inventory to maintain prompt response capability
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs
- Diagnosed/Repaired HVAC systems
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
- Maintained floor cleaning and waxing equipment
Concierge / 300+ Units
Related Management
New York, New York
06.2018 - 02.2020
- Provided curbside/door assistance with baggage and other items
- Assisted with local area information, and executed daily tasks in accordance with operations
- Assisted in developing continuous improvement plans, by communicating observations to management
- Responsible for creating and maintaining an exceptional and hospitable workplace environment
- Established a professional and welcoming atmosphere for all residents, guests and co-workers
- Worked closely with guests' VIP/Celebrity, with a high degree of respect for privacy
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
- Facilitated and coordinated transportation services for guests
- Monitored email inbox consistently, upon arrival and throughout the day for daily briefs/updates
- Determined if a technical solution can be resolved over the phone; escalated immediately to HandyMan / Service Manager / Resident Manager to provide immediate attention
- Helped to manage the flow of the center, and assist with the overflow of incoming calls
- Maintained front desk's concierge book to provide visitors with access to relevant local information
Assistant Handyman
Esplanade Senior Residence
Staten Island, USA
02.2017 - 06.2018
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management
- Operated a variety of power tools and hand tools
- Assembled and installed new furniture for the tenants apartment to improve comfort and functionality
- Removed and repaired carpet and wood flooring
- Cleaned and lubricated components to maintain optimal performance
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
Maintenance Supervisor
OMNY Maintenance
Brooklyn, USA
04.2014 - 01.2017
- Supervised 8 employees and scheduled shifts
- Acquaint workers with company policies and procedures
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime
- Track inventory for repairs, maintenance & orders
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Education
Law -
Susan E. Wagner
Staten Island, NY06.2013
Skills
- Excellent organization skills
- Strong computer and office skills
- Hospitality service expertise
- Team Supervision
- Strong communication skills
- Spreadsheet
- Knowledge of building codes
- HVAC
- Electrical/Plumbing
- Power tools
- Heavy duty machinery
- Yardi Voyager
- Digital Marketing
- Video & Design
- Management
- Leadership
References
- Benny Demiri, Resident Manager, Related Management, 917-686-9813
- Eddie Hollaj, Construction Superintendent, 929-304-7167
- Dan Rodriguez, Esplanade Manager, 917-600-9583
Timeline
Office Manager
Garden State Therapy Group
03.2024 - Current
Handyman - 300+ Units
Related Management
01.2020 - 12.2023
Concierge / 300+ Units
Related Management
06.2018 - 02.2020
Assistant Handyman
Esplanade Senior Residence
02.2017 - 06.2018
Maintenance Supervisor
OMNY Maintenance
04.2014 - 01.2017
Law -
Susan E. Wagner