Bleier Robinson
St Augustine, Jacksonville,Fla, FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Specialist
U.S. Bank
06.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
IT Help Desk Technician
Crystal Springs Water
03.2019 - 05.2022
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
IT Specialist
Diversified Consultants Inc.
07.2014 - 02.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
Education
Information Technology Certification - Computer And Information Sciences
New Horizons Computer Learning Center of North FL
Jacksonville FL05.2022
Skills
- Issue and Resolution Tracking
- Technical Support and Assistance
- User Experience
- MS Office
- Flexible and Adaptable
- Problem Description
- Business Software Applications
- Security Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased number of resolved job tickets by 85% over previous year.
- Recipient of individual and departmental awards for providing stellar client service.
- Promoted to Senior Help Desk after 6 months of employment.
Certification
- COMPTIA Security + Certification
- Cloud + (COMPTIA)
- CCIE - Cisco Certified Internetwork Expert
- IT Infrastructure Specialist - AWS
- Google Networking
- Microsoft OS
- Project Programming Journeyman
- Revenue Agent of the Year 2015 & 2016
Timeline
IT Support Specialist
U.S. Bank
06.2022 - Current
IT Help Desk Technician
Crystal Springs Water
03.2019 - 05.2022
IT Specialist
Diversified Consultants Inc.
07.2014 - 02.2019
Information Technology Certification - Computer And Information Sciences
New Horizons Computer Learning Center of North FL
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