Blenda McNatt

• Arranged travel accommodations for singles, families, groups, couples, executives, and special needs clients.
• Created detailed travel documents including confirmations, vouchers, tickets, itineraries, maps, guides-ensuring all necessary information was easily accessible for clients during their trips.
• Provided exceptional support throughout the entire travel process, from initial inquiry to post-trip followup.
• Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
• Utilized CRM systems effectively to track client interactions – ensuring timely follow-ups on inquiries or booking requests.
• Developed strong relationships with clients, leading to repeat business and positive referrals.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Proactively communicated any changes or disruptions in travel arrangements before they impacted the client's experience.
• Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
• Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
• Attended industry events and conferences for professional development and networking opportunities.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Streamlined booking processes for improved efficiency and reduced wait times for customers.
• Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
• Helped customers with passport and visa applications.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

I had the same responsibilities as I have now but I didn't have my own agency. The Lead Agent sent me some client requests but I was also responsible for bringing in my own clients.

• Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
• Oversaw budgets, payroll, and accounts payable and receivable.
• Championed effective communication between finance personnel and other departments to facilitate cross-functional collaboration on projects and initiatives.
• Fostered a culture of continuous improvement within the finance team, encouraging professional development opportunities for staff members.
• Streamlined financial processes by implementing new accounting software and automation techniques.
• Region 8 ESC utilized governmental accounting procedures and policies with State and Federal funded projects