Leslie DiOrio
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in the travel and airline industries, notably with Vegas.com. Excelled in client relationship building and travel research, significantly enhancing customer satisfaction and loyalty. Skilled in interpersonal communications and adept at navigating high-volume environments, consistently delivering exceptional service and support.
Overview
27
27
years of professional experience
Work History
Travel Specialist
Vegas.com
07.2006 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Flight Attendant
American Airlines
03.1998 - 07.2006
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
No Degree - International Relations
University of Southern California
Los Angeles, CASkills
- Interpersonal communications
- High volume environments
- Client relationship building
- Travel arrangements
- Marketing
- Administrative tasks
- Geography proficiency
- Mentoring and training
- Hospitality
- Travel research
Accomplishments
Consistently top of company in sales.
Also worked in Recruiting/HR
Trained new employees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Specialist
Vegas.com
07.2006 - Current
Flight Attendant
American Airlines
03.1998 - 07.2006
No Degree - International Relations
University of Southern California
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