Cathleen Duffy
Long Beach,CA
Summary
Dynamic Business Travel Specialist with a proven track record at Cadence Travel, excelling in client relationship building and proficient in Sabre/Sabre 360. Recognized for streamlining travel processes, enhancing efficiency, and delivering exceptional service to VIP clientele, resulting in a loyal customer base and increased travel assignments.
Overview
14
14
years of professional experience
Work History
Business Travel Specialist
Cadence Travel
07.2023 - Current
- Arranged all aspects of travel accommodations for groups, executives, and special needs clients to include flights, cars hotel and executive sedan service
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Streamlined booking processes for increased efficiency and a seamless client experience.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
Business Travel Consultant
Ovation Travel
01.2011 - 08.2021
- Provided exceptional customer service, addressing concerns and resolving issues promptly for executive VIP clientele.
- Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
- Streamlined business travel processes for increased efficiency and cost savings.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
Education
Certificate - Travel And Hospitality
Golden West College
Huntington Beach, CA06-1985
Skills
- Proficient with Sabre/Sabre 360
- Client relationship building
- Professional and efficient
- Itineraries
- Regulations and compliance
- Interpersonal communications
- Executive travel
- Travel documentation
Timeline
Business Travel Specialist
Cadence Travel
07.2023 - Current
Business Travel Consultant
Ovation Travel
01.2011 - 08.2021
Certificate - Travel And Hospitality
Golden West College
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