Ebonique Jones
Prosper,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Senior Travel Specialist
CX Loyalty
04.2023 - Current
- Conducted comprehensive research on destinations, accommodations, transportation options, and local attractions for customized travel experiences.
- Utilized advanced reservation systems efficiently to manage bookings accurately and quickly.
- Assisted clients with last-minute changes or emergencies, providing prompt solutions under pressure.
- Provided exceptional service through prompt communication and timely resolution of client issues.
Customer Service Associate Part Time
Envoy American Eagle
02.2023 - 07.2025
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisting transactions between travel industry service providers through GDS.
Customer Service Specialist
Delta Air Lines, Inc
01.2018 - 02.2023
- First point of contact for International rebooking of flights using DL Term/ Sabre
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Utilized the global distribution system for reservations and other travel devices worldwide.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Dental Hygiene
Georgia Perimeter College
Decatur, GADiploma - Science, Technology, And Society
Tri-Cities High School
East Point, GA05.2003
Skills
- Exceptional Communicator
- GDS Sabre 360/ QIK
- MS Office Proficiency
- Guest Services
- Travel Itineraries
- De-escalation control skills
- Attention to detail
- POS Systems and Ordering Platforms
Timeline
Senior Travel Specialist
CX Loyalty
04.2023 - Current
Customer Service Associate Part Time
Envoy American Eagle
02.2023 - 07.2025
Customer Service Specialist
Delta Air Lines, Inc
01.2018 - 02.2023
Dental Hygiene
Georgia Perimeter College
Diploma - Science, Technology, And Society
Tri-Cities High School
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