Iesha Cole-Muoghalu
Frisco,TX
Summary
A business professional seeking a full-time position which requires the application of interpersonal, technical, leadership and conceptual skills. The goal is to be a key component in aiding the organization in interpreting and analyzing data to drive successful business solutions. With experience in statistics, mathematics, and analytics there is a strong ability to discover new information, clearly and effectively communicating the findings with peers and business partners.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Care Specialist
Progressive Insurance Companies
2021.05 - Current
- Navigate multiple computer systems and applications to find information.
- Analyze data from SMS results under the FMCSA website utilizing the Clients USDOT# to determine good or bad trends in the customers overall driving history.
- Collect and input information into the internal system to provide quotes and to compare pricing between different coverages, vehicles or drivers.
- Collect guideline updates and assemble documents to share amongst the team.
- Facilitate huddles to drive team unity
- Leverage tenure to build relationships with colleges and customers to drive successful results.
- Investigate and resolve customer inquiries and complaints quickly.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educate customers about billing, payment processing and support policies and procedures.
CRM Consultant
Progressive Insurance Companies
2020.02 - 2021.05
- Managed customers personal auto insurance policies.
- Continuously utilized guidelines to insure that the information being provided is correct and true.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Devised creative ways to offer additional products and services to customers to support business goals.
- Implemented feedback and exceeded personal goals by receiving awards.
Training Intern- Commercial Auto
Progressive Insurance Companies
2019.07 - 2020.02
- Collaborated with fellow Trainers to review and update training material.
- Facilitated new hire sales and service classes.
- Designed power point presentations to deliver information.
Education
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO07.2019
General Education
Sierra High School
Colorado Springs, CO05.2009
Skills
- Process Improvement Initiatives
- Exceptional Communicator
- Senior Leadership Support
- Microsoft applications: Word, Excel, Power Point, Windows
- Typing WPM 45-50
- Future Business Leaders of America, Public Speaking
- Certified Scrum Master
Certification
- Scrum Master (2021)
Timeline
Senior Customer Care Specialist
Progressive Insurance Companies
2021.05 - Current
CRM Consultant
Progressive Insurance Companies
2020.02 - 2021.05
Training Intern- Commercial Auto
Progressive Insurance Companies
2019.07 - 2020.02
Bachelor of Science - Accounting
Colorado Technical University
General Education
Sierra High School
- Scrum Master (2021)
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