Bleona Dervishi
Fairfax,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Reformation
Fairfax, Virginia
09.2024 - Current
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Public Policy Intern
Rational 360
Washington, DC
01.2024 - 05.2024
- Updated and maintained city's website and social media sites.
- Monitored news coverage of local, state, and federal legislative activities.
- Participated in conference calls and webinars concerning current public policy topics.
- Researched current public policy issues utilizing various sources.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
Dental Assistant
Siranli Dental
Washington, DC
06.2022 - 01.2024
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses, and treatment
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
Receptionist
Siranli Dental
Washington, DC
06.2020 - 01.2024
- Managed office duties and basic administrative tasks, organized and cleaned workspace, ordered materials, and answered phone calls
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Answered office phone and emails to schedule appointments, answer questions, and document information
Education
Bachelor's of Science - Criminology, Law, and Society
George Mason University
Fairfax, Virginia12-2024
Associate of Science - Criminal Justice
Northern Virginia Community College
Annandale, Virginia05.2022
Skills
- Patient Schedule Management
- Medical Charting
- Cleaning and Sanitizing
- Relationship Building
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Organization and Prioritization
- Medical Records Management
- Patient Records Gathering
- Customer Service
- Conflict resolution
- Legal research
Certification
CTI Certified, 09/22
Timeline
Sales Associate
Reformation
09.2024 - Current
Public Policy Intern
Rational 360
01.2024 - 05.2024
Dental Assistant
Siranli Dental
06.2022 - 01.2024
Receptionist
Siranli Dental
06.2020 - 01.2024
Bachelor's of Science - Criminology, Law, and Society
George Mason University
Associate of Science - Criminal Justice
Northern Virginia Community College
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