Results-driven Loan Officer with a knack for completing tasks efficiently and increasing productivity. Skilled in risk assessment, financial analysis, and regulatory compliance to ensure smooth loan processing. Excel at communication, problem-solving, and member service, using these abilities to navigate complex transactions successfully and build lasting relationships with members.
Overview
1
1
Certification
5
5
years of professional experience
Work History
MSR & Loan Officer
WEPCO Federal Credit Union
Cumberland, MD
06.2023 - Current
Collaborate with loan committee members to finalize loan decisions.
Answer member inquiries involving rates, products and loan application status to facilitate quality member service.
Review credit histories, income statements, and other financial information of loan applicants.
Approve or deny loan applications based on established guidelines.
Work indirect loan applications, communicate and assist dealerships with reconfiguring deal structures to meet credit union guidelines... maximum finance amount, terms, loan-to-value, etc.
Process member transactions efficiently and accurately.
Receive and process member transactions, including deposits, withdrawals, loan payments and other banking services.
Assist members with account inquiries and service requests.
Promote credit union products and services to enhance member relationships.
Handle member complaints with professionalism and care.
Train new tellers on policies and member service standards.
Maintain a cash drawer and balance daily transactions.
Count currency, coins and checks received to prepare for deposit or shipment to Federal Reserve Bank.
Identify transaction errors when debits and credits did not balance.
Attend periodic training sessions related to consumer lending operations.
Auto Body Technician
Auto Cosmetics
Spring Grove, PA
12.2021 - 11.2022
Maintained a clean and organized work environment to ensure safety standards.
Communicated effectively with customers and dealerships regarding repair timelines and procedures.
Replaced damaged body panels with new or recycled OEM parts.
Sanded, refinished and painted body panels to improve appearance and overall value.
Maintained records of all repairs performed on each vehicle.
Assisted the shop manager in ordering supplies when needed.
Applied masking tape to bumpers, windows, and trim to safeguard against overspray during painting.