Melanie McCullough

• Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
• Worked with third-party vendors to address and clear loan closing requirements.
• Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.

• Collected, analyzed and reported on data for use in operational planning.
• Provided guidance to junior members of the team on best practices.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

• Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Established and nurtured relationships with real estate agents and other industry professionals.

• Prepared and delivered loan documents to title and escrow teams.
• Assisted loan officers with the preparation of loan documents and closing packages.
• Recorded applications for loan and credit, loan information and disbursements of funds.

• Managed new accounts while delivering excellent customer service.
• Increased sales and boosted profitability.

Facilitated account creation and loan processing.