Blessing Dousuah
Burlington,NJ
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with a proven history of solutions-oriented problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
The Facilities Group
11.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Insurance Producer
Primerica
12.2019 - Current
- Provided information on features, policies and relative advantages to promote insurance packages.
- Set up individualized policies and completed all documentation.
- Maintained high standards of customer service by building relationships with clients.
Material Handler
ETS
09.2022 - 09.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products. ect.
Intern
Grounded Aerial
01.2022 - 04.2022
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Researched and applied for grants for the company that was approved
Line Worker/Cashier
Metz Culinary Management
10.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated deli and grill fulfilling customers orders with accuracy
Education
Bachelor of Arts - Theater Arts
Arcadia University
05.2022
Bachelor of Arts - Study Abroad
Ewha Womans University
07.2021
High School Diploma -
Ewing High School
06.2018
High School Diploma -
Mercer County Technical Schools - Assunpink Center
06.2018
Skills
- Workflow Optimization
- Outstanding Communication Skills
- Multitasking and Organization
- Compiling Information
- International Studies
- Google Docs
- Microsoft Applications
- Leadership
- Collaboration
- Client Relations
- Account Management
Certification
- Licensed Life insurance agent - 2019-Current
Timeline
Account Manager
The Facilities Group
11.2022 - Current
Material Handler
ETS
09.2022 - 09.2023
Intern
Grounded Aerial
01.2022 - 04.2022
Insurance Producer
Primerica
12.2019 - Current
Line Worker/Cashier
Metz Culinary Management
10.2018 - 05.2020
Bachelor of Arts - Theater Arts
Arcadia University
Bachelor of Arts - Study Abroad
Ewha Womans University
High School Diploma -
Ewing High School
High School Diploma -
Mercer County Technical Schools - Assunpink Center
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