Blessing Esomchukwu
Dallas
Summary
Results-driven Information Systems professional with 5 years of experience in project coordination, data analysis, and process optimization. Proficient in Agile methodologies, project management frameworks, and tools such as Jira, SQL, and Power BI. Demonstrated expertise in stakeholder management, data-driven decision-making, and fostering cross-functional collaboration. Currently pursuing advanced education in IT Project Management, bringing analytical skills, leadership experience, and a passion for delivering impactful solutions to support organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lease End Specialist
American Honda Finance Corporation
05.2024 - Current
- Manages lease-end transitions for 200+ clients weekly, ensuring seamless execution of purchase, refinance, trade-in, and return processes, maintaining high efficiency and client satisfaction.
- Collaborates with cross-functional teams to optimize lease-end transactions, driving process improvements and enhancing accuracy.
- Analyzes trends and client feedback, contributing to strategic planning and continuous improvement initiatives to refine operations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
Savings Specialist Team Lead
Genpact
03.2023 - 03.2024
- Led my team to a 20% improvement in performance metrics by implementing targeted remedial training, resulting in a 30% increase in knowledge retention and adherence to project timelines.
- Managed multiple systems concurrently, overseeing 5 electronic platforms to ensure accurate request processing, while resolving 100+ Tier 1 technical support inquiries monthly, achieving a 93%+ quality and productivity rate.
- Facilitated monthly process improvement initiatives and project execution, consistently exceeding performance goals and receiving recognition for exceptional customer support and stakeholder collaboration.
- Established effective communication among team members for enhanced collaboration and successful projects completion.
- Developed training materials to enhance staff proficiency and productivity.
- Gathered, organized and input information into digital database.
Content Analyst | Project Coordinator
Genpact
05.2020 - 03.2023
- Analyzed over 180 content jobs, ensuring policy compliance and high-quality standards, while maintaining performance metrics above 90% in quality, productivity, and attendance.
- Generated and distributed detailed team reports using Power BI, Microsoft Excel, and PowerPoint, enhancing data-driven decision-making and project tracking.
- Collaborated with stakeholders to propose and drive innovative project ideas, applied Lean methodology to optimize processes, and acted as a liaison to communicate policies effectively.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to client specifications.
- Supported team development by creating training materials and hosting skill-building sessions, enhancing team proficiency in content analysis tools and techniques.
Education
Master of Science - Information Systems & IT Project Management
Strayer University
Washington, DC03-2025
Bachelor of Science - Business Computer Information Systems
University of North Texas
Denton, TX05-2021
Skills
- Process Improvement
- Data analysis
- Power BI experience
- Cross-functional team collaboration
- Stakeholder communications
- Knowledge of JIRA
Certification
- Certified Associate in Project Management (CAPM) In Progress
- Project Initiation: Starting a Successful Project (Google) April 2024
- Foundations of Project Management (Google) May 2023
- Agile Immersion Program October 2022
Timeline
Lease End Specialist
American Honda Finance Corporation
05.2024 - Current
Savings Specialist Team Lead
Genpact
03.2023 - 03.2024
Content Analyst | Project Coordinator
Genpact
05.2020 - 03.2023
- Certified Associate in Project Management (CAPM) In Progress
- Project Initiation: Starting a Successful Project (Google) April 2024
- Foundations of Project Management (Google) May 2023
- Agile Immersion Program October 2022
Master of Science - Information Systems & IT Project Management
Strayer University
Bachelor of Science - Business Computer Information Systems
University of North Texas
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