Blessing Hill
Professional Licensing Agency
Indianapolis,IN
1
Certification
9
years of professional experience
Resourceful Operations Professional experienced in customer service and team leadership. Achieved high productivity and effective conflict resolution through CRM software and team development. Focused on regulatory compliance and streamlining processes to enhance operational efficiency while fostering collaboration and positive stakeholder communication.
Work History
Licensing Analyst
1 Year 1 Month- Promoted from csr to licensing analyst due to demonstrated performance and attention to detail.
- Review and process professional licensure applications with accuracy and compliance.
- Reviewed and processed documentation for regulatory compliance, guiding applicants through procedures.
- Collaborated with internal departments to streamline approval workflows and enhance customer satisfaction.
- Analyzed licensing applications to ensure compliance with regulatory standards and organizational policies.
Barback
2 Months- Assisted bartenders by restocking supplies and maintaining cleanliness during busy shifts. by restocking supplies, maintaining cleanliness, and ensuring smooth bar operations.
- Provided customer service support during peak hours to improve guest experiences. during peak hours and contribute to a positive guest experience.
- Showed strong multitasking abilities while managing multiple tasks in a fast-paced environment. and time management in a fast-paced environment.
- Ensured efficient bar setup and breakdown to maintain smooth service flow.
Customer Service Representative (CSR)
10 Months- Provided accurate support to clients seeking licensure information, enhancing client satisfaction.
- Coordinated licensure documentation and data entry for approvals, ensuring compliance and timely processing.
- Managed high-volume calls and directed inquiries to appropriate departments, streamlining client communications.
- Received the PLA High-Five Award in January 2025 for excellence in service.
Customer Service Representative (CSR)
1 Year 9 Months- Managed customer interactions, resolving inquiries related to flight services to enhance customer satisfaction.
- Coordinated flight plans, crew schedules, and airport operations to ensure seamless travel experience.
- Ensured compliance with international travel regulations and safety protocols, minimizing risk and enhancing operational integrity.
- Led snow removal coordination and supervised airfield operations.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Traffic Coordinator
1 Year 7 Months- Scheduled and applied commercial traffic instructions for 200 stations to ensure timely broadcasting.
- Collaborated with sales and engineering teams to efficiently process orders and streamline inventory management.
- Generated daily programming logs while ensuring database accuracy to support operational continuity.
Shift Supervisor
5 Years- Supervised daily operations and scheduled staff to maintain optimal workflow.
- Trained new hires and implemented promotional strategies that increased sales.
- Managed inventory and ensured health compliance while promoting sustainability initiatives.
- Hosted tastings and analyzed sales data to optimize staffing and product offerings.
- Supervised daily operations to ensure exceptional customer service and product quality.
Education
Associate of Arts - Anthropology
High School Diploma
Skills
Licensing Processes
Attention to detail
Customer Service
Licensure Guidance
Call Management
Regulatory Compliance
Multitasking
Time management
Inventory Control
Team Collaboration
Application Review
Licensure Regulations
Critical thinking
Organization skills
Empathy & Patience
Staff Training
Travel Planning
POS Systems
Proofreading
Multitasking
Inventory Control
Organizational skills
Software licensing
License management
Microsoft office
Accomplishments
- PLA High-Five Award – Professional Licensing Agency, January 2025
- Promoted to Licensing Analyst for exceptional performance
Certification
- Sales Manager Certificate
Interests
Crocheting
with plans to learn knitting and sewing
Museum enthusiast—loves exploring all types
Passionate about anthropology and cultural studies
Timeline
Licensing Analyst
Professional Licensing Agency
07.2025 - CurrentRead More
Barback
Yard House
06.2025 - 08.2025Read More
Customer Service Representative (CSR)
Professional Licensing Agency
09.2024 - 07.2025Read More
Customer Service Representative (CSR)
Signature Flight Support
04.2022 - 01.2024Read More
Traffic Coordinator
Nexstar
08.2021 - 03.2023Read More
Shift Supervisor
Starbucks
04.2017 - 04.2022Read More
Ivy Tech Community College
Associate of Arts from Anthropology
Read More
Pike High School
High School Diploma
Read More