Casey Alexander
video editor
Rancho Cordova,CA
Summary
Dedicated Motor Vehicle Representative with expertise in Salesforce administration, document validation, and compliance management. Proven ability to enhance customer satisfaction through efficient processing and resolution of complex cases.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Motor Vehicle Representative
Dept Of Motor Vehicles
Sacramento, California
10.2018 - Current
- Resolved complex cases in Salesforce, ensuring timely processing of registrations and disabled placards for improved customer satisfaction.
- Processed vehicle registration applications and verified submitted documents efficiently.
- Assisted customers with inquiries regarding licensing requirements and procedures.
- Handled phone calls, providing excellent customer service and support.
- Calculated registration fees and penalties to ensure accurate billing and compliance with state regulations.
- Managed license suspensions and renewals by verifying information from insurance agents, facilitating smooth reinstatement for customers.
- Scheduled personal appointments and explained payment arrangement options to customers.
- Supported co-workers and field office staff with DMV-related questions and issues.
Tax Technician II
Franchise Tax Board
Sacramento, California
03.2010 - 06.2018
- Processed tax returns and ensured compliance with state tax regulations.
- Reviewed documentation for accuracy and completeness before processing.
- Assisted taxpayers with inquiries on tax filings and payments, ensuring clarity and compliance.
- Provided assistance to clients regarding complex tax issues such as capital gains, deductions, and credits.
- Researched tax laws to deliver accurate guidance to taxpayers, enhancing their understanding of obligations.
- Maintained detailed records of taxpayer interactions and transactions.
- Utilized software systems to manage and track tax return statuses efficiently.
- Collaborated with team members to streamline workflow and improve efficiency.
- Trained new staff on operational procedures and best practices, fostering a knowledgeable team for efficient tax processing.
video editor, director and writer
Self-employeed
Sacramento
01.2008 - Current
- Directed film projects from concept through final production, ensuring cohesive narrative vision.
- Oversaw casting processes to select fitting talent for diverse roles.
- Managed production schedules for timely completion of filming.
- Coordinated with cinematographers to establish visual style and shot composition.
- Guided post-production efforts, including editing and sound design integration.
- Edited footage using Adobe Premiere Pro and Final Cut Pro X.
- Developed storyboards to visualize scenes prior to filming.
- Organized and supervised production staff, including actors and crew.
Education
High School Diploma -
Foothill High School
Sacramento, CA06-1998
Some College (No Degree) -
Sierra College
Rocklin, CASome College (No Degree) -
American River College
Sacramento, CASkills
- Salesforce administration
- Licensing processes
- Document validation
- Document processing
- Compliance management
- Fee assessment
- Customer service
Certification
- Certificate of Motor Vehicle Representative
- Certificate of Tax Technician
Accomplishments
- Numerous awards for great customer service and good attendance.
Timeline
Motor Vehicle Representative
Dept Of Motor Vehicles
10.2018 - Current
Tax Technician II
Franchise Tax Board
03.2010 - 06.2018
video editor, director and writer
Self-employeed
01.2008 - Current
High School Diploma -
Foothill High School
Some College (No Degree) -
Sierra College
Some College (No Degree) -
American River College