Blessing Sheidu
Houston,TX
Summary
Hardworking customer service professional with great communication skills, a good listener, and a great speaker. Brings an organized attitude to completing tasks, entering data, and answering phones. Ability to work independently. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration.
Overview
6
6
years of professional experience
Work History
Collection representative
NATIONAL GRID (TSI)
05.2023 - 01.2024
- Take customer's monthly payments
- Operate multiple computers at once
- Set up Deferred payment arrangements for customers with a high bill
- Communicate with employees to solve issues for customers
- Provide information to customers regarding their account
- Set up reconnection of light and gas service for customers.
Application customer service representative
WTW (Via Benefits)
10.2022 - 03.2023
- Complete participants application
- Pick multiple phone calls to complete applications
- Took participant information, like social security and medical information to complete the application
- Set an appointment with insurance companies for participants Answer inquiries that participants had
- Operate multiple desktops at once
- Communicate with employees to solve issues for participants.
Office Assistant
Shipopo LLC
06.2020 - 08.2022
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Handled email, phone, and in-person inquiries and collected personal information from customers
- Data input, scanning, and documentation
- Responding to customer inquiries in person and over the phone Organize calendars and scheduling meetings
- Operate machines, such as photocopiers and scanners, facsimile
- Machines, voice mail systems, and personal computers
- Compute, record, and proofread data and other information, such as records or reports
- Compile, copy, sort, and file records of activities business transitions, and other activities.
Customer service representative
Executeem
02.2018 - 05.2020
- Managing incoming calls and visitors with utmost professionalism
- Assisted customers with making payments or establishing payment plans to bring account current
- Answered incoming calls while recording accurate messages
- Maintained positive relationships with fellow staff and management
Education
Associate Degree in Information Technology - Information Technology
Houston Community College
2025
high school diploma -
Hastings High School
05.2019
Skills
- Computer skills
- Customer service Professional
- Problem-solving
- Product sales
- Intelligent
- Team worker
- Organized
- Great communicator
- Good listener
- Creativity
- Emotional intelligence
Community Service
organized events, take care of the children and performances, 2018, present
Timeline
Collection representative
NATIONAL GRID (TSI)
05.2023 - 01.2024
Application customer service representative
WTW (Via Benefits)
10.2022 - 03.2023
Office Assistant
Shipopo LLC
06.2020 - 08.2022
Customer service representative
Executeem
02.2018 - 05.2020
Associate Degree in Information Technology - Information Technology
Houston Community College
high school diploma -
Hastings High School