CHERYL BUCKNER
Louisiana Association on Compulsive Gambling
Shreveport,LA
Work Preference
Desired Job Title
Administrative AssistantFront Desk ReceptionistDirect Support ProfessionalMarketing InternMerchandiser
Work Type
Full TimePart TimeContract WorkSeasonal WorkGig WorkConsulting
Location Preference
On-SiteRemoteHybrid
Location:
Shreveport, LA
Open to relocation:
No
Minimum Desired Compensation
$23/hr
Important To Me
Healthcare benefitsCareer advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave
1
Certification
7
Years of experience
Compassionate healthcare professional and behavioral health specialist with 7+ years of frontline patient-care experience, now bridging the gap between human-centered behavior. Proven record of accomplishment implementing structured care protocols, documenting clinical outcomes, and navigating high-acuity environments.
Work History
Emergency Department Technician
1 Year 4 Months- Executed multi-step, time-critical clinical tasks (vitals, EKG, Foley placement, suture setup, point-of-care testing), collaborating with physicians, nurses, and ancillary staff to inform AI-assisted triage and clinical decision-support tool design.
- Collaborated with physicians, nurses, and ancillary staff to model stakeholder communication patterns essential for successful AI project management.
- Translated complex medical procedures into repeatable, documentable steps, facilitating AI process mapping and automation documentation.
Behavioral Health Technician
3 Years- Delivered direct patient care in behavioral health settings, generating nuanced understanding of mental health language, patient narratives, and care pathways — critical for annotating and evaluating NLP / LLM training data in psychiatric contexts.
- Documented patient treatment details during each shift to ensure accurate records.
- Supported addiction-recovery patients by providing insights for targeting behavioral health needs, enhancing relapse-risk prediction, and contributing to substance-use support chatbot development.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Taught clients how to complete basic household chores and prepare food.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assessed patient progress and reported changes to supervising physician.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Resource Coordinator
3 Years 10 Months- Provided 24/7 empathetic, structured guidance for substance use, problem gambling, and suicide-prevention callers — generating rich real-world dialogue data directly applicable to training and evaluating.
- Applied evidence-based referral protocols, enhancing decision-tree logic and AI triage workflows for digital mental health platforms.
- Maintained and strengthened a database of providers, facilitating support for calls, chat, and text.
- Maintained meticulous confidential records, ensuring data governance for HIPAA-compliant deployments.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
Education
Some College (No Degree) - Communications/Journalism
Certification
Crisis Prevention Intervention (CPI) Certified — directly applicable to AI crisis-chatbot evaluation and safety testing
Timeline
Resource Coordinator
Louisiana Association on Compulsive Gambling
07.2022 - 05.2026Read More
Emergency Department Technician
Willis-Knighton Health System
03.2021 - 07.2022Read More
Behavioral Health Technician
Willis-Knighton Health System
07.2019 - 07.2022Read More
LSUS
Some College (No Degree) from Communications/Journalism
Read More