Blythe Holmes
Sioux Falls,SD
Summary
Detail-oriented professional with a track record of timely task completion and addressing company needs. Demonstrates strong interpersonal skills and effective communication abilities, excelling under pressure while consistently exceeding expectations. Proficient in rapidly acquiring new knowledge and skills to enhance performance.
Overview
5
5
years of professional experience
Work History
Account Advisor
Vervent
Sioux Falls, SD
08.2023 - Current
- Provides an excellent customer service experience for credit card customer service and collection calls.
- Leads a team of agents that provides customer service and collection efforts for Intuit QuickBooks Capital term loans.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Collaborates with various teams to surpass client expectations related to customer experience and procedures.
- Complete transactions from start to finish, including both customer service and transaction services procedures.
- Exceeded Quality Assurance score expectations with an average above 98%.
Key Holder
Strickland Brother's Oil Change
Lexington, NC
12.2021 - 01.2024
- Processed bi-weekly payroll accounts using Paychex and ISI software for five franchise locations.
- Supported staff in developing customer service skills and product knowledge.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted audits and cycle counts to safeguard store assets.
- Exceeded sales objectives via customer interaction, superior service performance, and showcasing featured items.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Realtor
Joshua Mitchell Real Estate
Triad Area, NC
07.2020 - 03.2022
- Participated in over 40 real estate transactions.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Scheduled home viewings with potential buyers.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Drafted contracts, purchase agreements, closing statements and leases.
- Maintained current and accurate CRM database of prospective customers.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Property Manager
Beach Realty NC
Kitty Hawk, NC
01.2021 - 11.2021
- Oversaw management of 100 vacation rental properties.
- Supervised duties and workflow of 10 reservation specialists.
- Responded promptly to inquiries from prospective renters regarding availability, amenities, rates, policies.
- Collaborated with owners to develop strategies for pricing accommodations based on current market trends.
- Maintained high standards for vacation rental homes through partnership with housekeeping and service departments.
- Maintained accurate records of all rental property transactions, including leases, payments, occupancy, repairs and maintenance.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved guest complaints in a timely manner.
- Performed regular site visits at each property location to assess condition and identify any areas that need improvement.
Education
Associate of Science - Nursing
Davidson County Community College
Lexington, NC05-2011
Skills
- Computer Proficiency
- Strong verbal and written communication skills
- Effective Time Management
- Motivated self-starter
- Leadership Experience
- Strong Collaborative Skills
- Exceptional Detail Orientation
References
References available upon request.
Timeline
Account Advisor
Vervent
08.2023 - Current
Key Holder
Strickland Brother's Oil Change
12.2021 - 01.2024
Property Manager
Beach Realty NC
01.2021 - 11.2021
Realtor
Joshua Mitchell Real Estate
07.2020 - 03.2022
Associate of Science - Nursing
Davidson County Community College
Similar Profiles
Ayaskanta SamantaAyaskanta Samanta
Lead Staff Accountant at VERVENTLead Staff Accountant at VERVENT
Taylor-Jayne AdrianTaylor-Jayne Adrian
Compliance Specialist at VerventCompliance Specialist at Vervent
Sovanna XayavongSovanna Xayavong
Fraud Prevention Specialist at VerventFraud Prevention Specialist at Vervent