Brett Molotsky
Camarillo,CA
Summary
Performance-driven leader with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Industry Vice President, Consumer and Retail
APRIMO, INC.
01.2023
- Responsible for product strategy, customer success, marketing messaging, and strategic vision for 16M+ in ARR in the vertical
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
Vice President, Advisory Services
APRIMO, INC.
01.2022
- Developed full suite of value realization, KPI metrics, and methodologies around driving customer value through customer focus
- Responsible for NRR and GRR metrics across industries and driving growth in existing accounts
- Collaborated with sales and marketing to position software as a catalyst to success and providing additional value to prospects through complete strategic perspective on their digital transformation goals
Industry Vice President, Financial Services
APRIMO, INC.
01.2021
- Successfully exceeded NRR and ARR goals for 20M+ industry vertical within the organization
- Cultivated external partnerships with leading technology companies to support industry vision and provide expansion opportunities with existing customers
- Engaged with C-suite at customer and prospect companies to ensure vision fit, strategic outlook, and potential product enhancements based on industry need
- Delivered thought leadership through webinars, conference presentations, and publications
Vice President, Regulated Industries
APRIMO, INC.
01.2020
- Developed internal curriculum and training guidelines to support GxP practices in support of life sciences customers
- Provided strategic input during sales and implementation cycles with LS customers to ensure high compliance and solution success
- Engaged with existing customers to assess issues and provide strategic guidance on optimization and evolution of their solutions
- Worked with R&D team to enhance the product to better support highly regulated industries
Customer Success Director
APRIMO, INC.
01.2016 - 01.2019
- Identified and nurtured growth opportunities within existing customer accounts
- Exceeded NRR and GRR targets for customer retention and growth
- Negotiated and closed renewal agreements with existing enterprise accounts
- Nurtured legacy client/server customers into company's SaaS-based solution, including restructuring of long-standing contracts
Diamond Account Executive
APRIMO, INC.
01.2015 - 01.2016
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
Partner, Professional Services
APRIMO, INC.
01.2006 - 01.2015
- Manage and grow portfolio of 5M+ in services revenue across multiple customer engagements
- Build, mentor, and manage consultants engaged in large-scale enterprise software implementation efforts across multiple accounts
- Manage customer relationships, engagement P&L, invoicing, expense management, and overall profitability
Independent Consultant
01.2005 - 01.2006
Team Leader, Scientific Systems and Validation Services
THERMO ELECTRON CORPORATION
01.2004 - 01.2005
- Managed a team of 15 consultants providing validation and testing services in highly regulated environments
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Director of Customer Services
INNAPHASE CORPORATION
01.2001 - 01.2005
Senior Project Manager
SOFTWARE HOUSE INTERNATIONAL
01.1998 - 01.2001
Practice Manager, Groupware
OMICRON CONSULTING
01.1992 - 01.1998
Education
Master of Arts in English (MA) -
Carnegie Mellon University
Bachelor of Arts in Professional and Creative Writing (BA) -
Carnegie Mellon University
Skills
- Services Leadership
- Sales Leadership
- Solution Selling
- Project Management
- Strategic Thinking
- Budget Management
- Client Manager
- SaaS Technology Leader
- Team Builder
- Resource Allocation
- Proposal Writing
- Customer Service
- Forecasting
Certification
- Project Management Professional (PMP) – Project Management Institute, 2013
- Lotus Certified Notes Principal – IBM/Lotus Corporation, 2004
Languages
English (fluent)
French (moderate)
Hebrew (moderate)
Awards
Aprimo Executive Club, 2020 | Aprimo Executive Club, 2019 | Aprimo Executive Club, 2018 | Aprimo Executive Club, 2017 | Teradata Winners Circle, 2015, 2016 | Teradata Exceptional Performance Award, Q4 2015 | Teradata Consulting Excellence, 2012 | Omicron Technical Excellence, 1998 | Omicron Outstanding Customer Service, 1997
Publications
Developer’s Guide to Lotus Notes and Domino 5.0, with Curt Holmer, Wordware publishing 1999 (ISBN 1556226438) “Notes vs. the Internet”, Data Management Handbook, CRC Press LLC 2000
Timeline
Industry Vice President, Consumer and Retail
APRIMO, INC.
01.2023
Vice President, Advisory Services
APRIMO, INC.
01.2022
Industry Vice President, Financial Services
APRIMO, INC.
01.2021
Vice President, Regulated Industries
APRIMO, INC.
01.2020
Customer Success Director
APRIMO, INC.
01.2016 - 01.2019
Diamond Account Executive
APRIMO, INC.
01.2015 - 01.2016
Partner, Professional Services
APRIMO, INC.
01.2006 - 01.2015
Independent Consultant
01.2005 - 01.2006
Team Leader, Scientific Systems and Validation Services
THERMO ELECTRON CORPORATION
01.2004 - 01.2005
Director of Customer Services
INNAPHASE CORPORATION
01.2001 - 01.2005
Senior Project Manager
SOFTWARE HOUSE INTERNATIONAL
01.1998 - 01.2001
Practice Manager, Groupware
OMICRON CONSULTING
01.1992 - 01.1998
Master of Arts in English (MA) -
Carnegie Mellon University
Bachelor of Arts in Professional and Creative Writing (BA) -
Carnegie Mellon University
- Project Management Professional (PMP) – Project Management Institute, 2013
- Lotus Certified Notes Principal – IBM/Lotus Corporation, 2004
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