Management Analyst
Washington Area Metro Transit Authority (WMATA)
Washington, DC
06.2007 - 02.2010
- Developed crisis communication plans and policies for the Transit Escalation Team and Crisis Support Telephone Representatives.
- Conducted surveys and risk assessments with WMATA transit customers to develop new ways to improve the customer experience and transit safety.
- Assisted the Office of Treasury in the acquisition of repurchase agreements; studied tax advantage lease agreements.