Bo O’Bryan Young
Dallas ,TX
Summary
Diligent customer, service manager, with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Retail Manager
Sherwin Williams
Dallas, TX
12.2024 - Current
- Develop strategies to boost sales and profitability while leveraging strong sales and negation skills.
- Meet sales goals by training, motivating, mentoring, and providing feedback to store employees.
- Captivate our customers by delivering exceptional service that guarantees outstanding satisfaction.
- Build and maintain knowledge of all products to ensure effective customer recommendations.
- Cultivates and nurtures strong, positive relationships with both wholesale and retail customers.
- Excellent organization and time management skills.
Client Solutions Executive
AT&T Inc.
Dallas, TX
06.2023 - 08.2024
- Synthesized client profiles and synthesize expectations to effectively and strategically promote and position AT&T’s offerings – including internet, wireless services, long distance, and AT&T U-Verse/DirecTV.
- Deployed strategic prospecting strategies, formulated competitive solutions, and managed business development plans for potential customers to drive new business acquisitions and revenue.
- Deduced customer needs and conducted market research techniques to enhance decision-making and tailor consultative selling and outreach practices.
- Mobilized and fostered critical thinking skills to strategically learn AT&T’s business and value proposition while being a voice for its brand.
- Conceptualized consumer marketing insights to provide senior leaders with consumer feedback and performance, prospect needs, and competitive offerings.
Sales Department Supervisor
The Home Depot
Oxford, MS
05.2022 - 05.2023
- Directly coached and managed employees; orchestrated training programs and techniques to optimize performance and motivate employees to exceed and meet sales and customer service success benchmarks and expectations.
- Championed strategic, impactful partnerships with department managers to foster store-wide cohesiveness, maintain departmental standards, and achieve department and productivity goals.
- Fostered store standard of excellence by maintaining a clean work environment, enforcing safety protocols and regulations, and partnering with loss prevention teams to prevent company shrinkage.
- The captain of the voice of the customer initiative with a goal of 20 plus reviews a week.
Reservation Sales Agent
Hilton Worldwide
Oxford, MS
12.2020 - 05.2023
- Interfaced with guests to make, cancel, and update reservations – while communicating hotel policies and educating guests on hotel offerings.
- Leveraged Amadeus tool to identify and book reservation options focused on delivering an exceptional guest experience and driving profits.
- Adopted a high-touch consultative approach by understanding customer needs and arrangements for hotel and resort offerings and providing recommendations while maintaining and achieving customer satisfaction targets.
- Rendered recommendations to customers by leveraging knowledge of Hilton Worldwide’s product offerings to educate customers on services and offerings.
- Problem-solved complaints and routed guest inquiries via phone and email, while partnering with department units and leveraging research methodologies.
Leasing Sales Consultant
The Domain at Oxford
Oxford, MS
08.2018 - 12.2020
- Elevated communications efforts by developing marketing content, advertisements, and promotional strategies to elevate lease sales.
- Interfaced with future residents – via tours – to communicate property benefits, amenities, and aesthetics – while promoting and positioning property floor plans, surrounding areas, and occupancy terms.
- Increased traffic, sales, and lease renewals by orchestrating resident retention events and executing local marketing tactics.
- Enhanced resident collaboration and teamwork and encouraged resident involvement by spearheading programs, activities, and events centered around social development.
Combat Engineer
United States Army
Houston, MS
06.2014 - 06.2020
- Installed communication lines between ground units and command posts.
- Erected barbed wire fences around bases for security purposes.
- Executed operation of wheeled vehicles and machinery across diverse terrains to support military missions.
- Swiftly managed all types of emergency situations.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Planned and conducted tactical and assault support missions.
Education
Bachelor of Arts - Communication. Minors: Business Administration and Sociology
University of Mississippi
MS5 2022
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Training programs
- Training and onboarding
- Decision-making
- Customer relationship management (CRM)
- Staff monitoring
- Staff management
- Team recruiting and hiring
Timeline
Retail Manager
Sherwin Williams
12.2024 - Current
Client Solutions Executive
AT&T Inc.
06.2023 - 08.2024
Sales Department Supervisor
The Home Depot
05.2022 - 05.2023
Reservation Sales Agent
Hilton Worldwide
12.2020 - 05.2023
Leasing Sales Consultant
The Domain at Oxford
08.2018 - 12.2020
Combat Engineer
United States Army
06.2014 - 06.2020
Bachelor of Arts - Communication. Minors: Business Administration and Sociology
University of Mississippi