Eric Fleming
Heber Springs,AR
Summary
Results-driven leader with expertise in strategic planning, team leadership, and operational efficiency. Proven ability to enhance customer satisfaction and foster cross-functional collaboration to drive business success.
Results-driven senior manager with expertise in strategic planning, cross-functional collaboration, and employee development. Proven track record of enhancing operational efficiency and driving innovation in retail business sales.
Overview
17
17
years of professional experience
Work History
Sr Manager/Retail Business Sales
Verizon Wireless
Little Rock, AR
11.2024 - Current
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and customer satisfaction.
- Developed and executed training programs for staff, improving team performance and knowledge retention.
- Analyzed market trends and customer feedback to inform product development strategies, driving innovation.
- Streamlined processes through data-driven decision-making, resulting in improved service delivery and reduced costs.
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Evaluated hiring, firing, and promotions requests.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
SMB Indirect Account Manager
Verizon Wireless
Little Rock, AR
04.2020 - 11.2024
- Cultivated relationships with indirect sales partners to enhance product distribution and visibility.
- Developed training programs for partner teams, ensuring comprehensive understanding of Verizon offerings.
- Analyzed market trends and performance data to identify growth opportunities within assigned territories.
- Collaborated with cross-functional teams to optimize sales strategies and improve partner engagement.
- Led initiatives to address partner feedback, driving improvements in service delivery and satisfaction levels.
- Established clear communication channels between internal departments and external partners, fostering collaboration and efficiency.
SMB Account Manager
Verizon Wireless
Conway, AR
09.2014 - 04.2020
- Managed client relationships, ensuring satisfaction and retention through effective communication and problem-solving.
- Developed tailored solutions to meet the unique needs of SMB clients, enhancing service delivery and value.
- Conducted regular account reviews to assess performance, identify opportunities, and recommend improvements.
- Collaborated with cross-functional teams to streamline processes and improve overall client experience and efficiency.
- Boosted customer loyalty through regular communication and follow-ups, fostering strong long-term relationships.
- Managed a portfolio of SMB accounts, consistently meeting or exceeding assigned sales quotas and performance metrics.
- Negotiated contract renewals with established clients, maintaining a high retention rate while increasing overall account value.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Solutions Specialist
Verizon Wireless
Searcy, AR
08.2012 - 09.2014
- Developed tailored wireless solutions to meet customer needs and enhance satisfaction.
- Collaborated with cross-functional teams to implement system upgrades and streamline operations.
- Analyzed customer feedback to identify trends and drive service improvements.
- Provided expert guidance on product features, benefits, and technical support to clients.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Petroleum Landman
Jackfork Land
Oklahoma City, OK
04.2011 - 06.2012
- Conducted title research to ensure clear ownership of mineral rights for development projects.
- Negotiated oil and gas leases to gain drilling rights
Petroleum Landman
Schonwald Land Inc.
Oklahoma City, OK
07.2009 - 03.2011
- Negotiated land leases and contracts with property owners to secure drilling rights.
- Collaborated with legal teams to resolve land disputes and maintain compliance with regulations.
Education
Bachelor of Science - Education
Arkansas Tech University
Russellville, AR05-2000
High School Diploma -
Russellville High School
Russellville, AR05-1995
Skills
- Strategic planning
- Cross-functional collaboration
- Business Sales management
- Data-driven decision making
- Troubleshooting and problem resolution
- Documentation and reporting
- Data analytics
- Talent development
- Organizational improvement
- Partnership development
- Organizational development
- Reporting management
- Business performance management
- Influencing and negotiating
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Training and development
- Team development
- Decision-making
- Employee development
- Negotiation and conflict resolution
- Excellent communication
- Multitasking
- Employee coaching and mentoring
- Customer relationship management
- Performance tracking and evaluation
- Staff management
- Team building
- Business planning
- Scheduling and coordinating
- Goal setting
- Hiring and training
- Organizational skills
- Negotiation
- Performance evaluations
- Relationship building
- Lead generation
- Attention to detail
- Schedule oversight
- Time management
- Cross-functional team coordination
Accomplishments
Winners Circle recipient in 3 different roles within Verizon:
Solutions Specialists
SMB Indirect Account Manager
SMB Account Manager
Timeline
Sr Manager/Retail Business Sales
Verizon Wireless
11.2024 - Current
SMB Indirect Account Manager
Verizon Wireless
04.2020 - 11.2024
SMB Account Manager
Verizon Wireless
09.2014 - 04.2020
Solutions Specialist
Verizon Wireless
08.2012 - 09.2014
Petroleum Landman
Jackfork Land
04.2011 - 06.2012
Petroleum Landman
Schonwald Land Inc.
07.2009 - 03.2011
Bachelor of Science - Education
Arkansas Tech University
High School Diploma -
Russellville High School