Bo Stephens
Seattle
Summary
Dedicated professional with over 4 years of experience in the medical industry and technology sectors, specializing in payment processing, EHR onboarding, billing (RSM), tech support, and account management. Skilled at streamlining processes, providing exceptional customer service, and training teams to enhance operational efficiency. Seeking to leverage my diverse skill set in a dynamic, growth-oriented role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding Manager / High-Risk Portfolio Manager
Myriad Health
01.2021 - Current
- Spearheaded EHR onboarding for 50+ healthcare facilities, reducing implementation time by 15%
- Managed payment processing system installations and training for clients, ensuring smooth transitions and minimal downtime
- Collaborated with cross-functional teams to refine customer support workflows, resulting in a 30% improvement in client satisfaction
- Implementation and IT Support Specialist
Implementation and IT Support Specialist
MediPay
01.2020 - 01.2021
- Installed payment processing solutions for 100+ offices, streamlining transaction flow and reducing errors by 10%
- Provided tech support for medical billing systems, resolving 50+ technical issues per month
Tower Technician
LEGACY Telecommunications
03.2017 - 01.2020
- Installed small cell and DAS units in high-profile locations, providing critical infrastructure
- Conducted cell tower technical training and equipment usage for personnel
- Collaborated with cross-functional teams to complete tasks on time and within project specifications
Education
High School Diploma -
Gig Harbor High School
07-2013
Skills
- Technical Skills:
- Microsoft Excel (Advanced formulas, data analysis)
- Adobe Suite (Photoshop, Acrobat)
- Payment hardware & software integration (eg, card readers, transaction software)
- EHR (Electronic Health Record) systems onboarding
- Billing and Revenue Cycle Management (RSM) systems
- Tech support and troubleshooting
- Soft Skills:
- Effective Communication (written & verbal)
- Leadership (team training, mentoring)
- Problem Solving (diagnosing issues, problem resolution, optimizing workflows)
Certification
- Certified EHR Specialist (CES)
- HIPAA Certification
Timeline
Onboarding Manager / High-Risk Portfolio Manager
Myriad Health
01.2021 - Current
Implementation and IT Support Specialist
MediPay
01.2020 - 01.2021
Tower Technician
LEGACY Telecommunications
03.2017 - 01.2020
High School Diploma -
Gig Harbor High School
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