Bob Burch
West Chester,OH
Summary
Dynamic professional with extensive experience at Wellings Toyota, excelling in fixed operations and customer service. Proven track record in enhancing service efficiency and satisfaction through strategic training and technology integration. Skilled in vehicle maintenance and adept at fostering strong relationships, ensuring operational excellence and timely service delivery.
Professional driver with experience in timely and safe parts delivery. Known for strong organizational skills, reliable vehicle maintenance, and efficient route planning. Proven ability to collaborate with team members and adapt to changing schedules while maintaining high standards and achieving results. Skilled in customer service, time management, and adherence to safety protocols.
Overview
28
28
years of professional experience
Work History
Parts Delivery Driver
Cronin Toyota Nissan
12.2019 - 08.2025
- Delivered automotive parts to dealerships and service centers efficiently and on schedule.
- Maintained accurate inventory records, ensuring timely updates and stock availability.
- Operated delivery vehicles safely, adhering to all traffic regulations and safety protocols.
- Coordinated with warehouse staff to streamline order fulfillment and minimize delays.
- Assisted technicians by providing necessary parts promptly, enhancing service turnaround times.
- Trained new drivers on delivery routes, safety practices, and customer service standards.
- Implemented process improvements that reduced delivery times and increased overall efficiency.
- Managed customer relationships by addressing inquiries and resolving issues effectively during deliveries.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Fixed Operations Director
Wellings Toyota ,Mazda Nissan
01.1998 - 11.2003
- Directed fixed operations strategy to enhance service department efficiency and customer satisfaction.
- Implemented training programs for service staff, improving operational knowledge and performance consistency.
- Analyzed financial metrics to optimize profitability across service departments and reduce costs.
- Led cross-functional teams to streamline workflow processes, resulting in improved turnaround times for vehicle repairs.
- Established quality control measures to ensure adherence to industry standards and enhance service delivery.
- Developed and maintained relationships with key stakeholders, fostering collaboration between sales and service departments.
- Spearheaded the introduction of new technologies and systems to improve service capabilities and customer engagement.
- Cultivated strong internal, customer, and manufacturer relationships.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
Education
Associate of Science - CNC Machining
Sinclair Community College
Dayton, OH08-2013
Skills
- Vehicle maintenance
- Fuel efficiency
- Excellent customer service
- Customer service
- Safe driving
- Punctuality
- Loading and unloading
- Warehouse operations
- Product delivery
- Defensive driving
- Truck loading
- Inventory counting
- Route planning
Timeline
Parts Delivery Driver
Cronin Toyota Nissan
12.2019 - 08.2025
Fixed Operations Director
Wellings Toyota ,Mazda Nissan
01.1998 - 11.2003
Associate of Science - CNC Machining
Sinclair Community College