Summary
Overview
Work History
Education
Skills
Timeline
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Bob Kurz

Chicago,United States

Summary

Supervisor in Content Operations and Deployment at Intelsat with expertise in managing end-to-end quality assurance process for inflight entertainment content releases. From media bundling to post-installation health checks, ensuring precision in every step. Strong focus on continuous improvement through collaboration with global partners and third-party vendors to enhance custom content management system (CMS). Also responsible for coordinating new airline launches and overseeing timely delivery of media assets. Extensive experience in content operations, team leadership, XML/JSON formatting, and ensuring seamless, on-time deployments, making me well-equipped to excel in this role. Accomplished Supervisor with primary goal of meeting customer expectations and achieving company goals. Proven track record of driving success by directing high-producing teams and fostering lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes to optimize efficiency and maximize productivity. Dedication to delivering exceptional results, confident in ability to contribute significantly to your organization's success.

Overview

9
9
years of professional experience

Work History

Supervisor, Content Operations and Deployment

Intelsat
12.2020 - Current
  • Lead quality assurance (QA) processes for content releases, overseeing media bundling, multi-environment testing, quality control (QC), and postinstallation content health checks
  • Manage and coordinate the launch of new airlines' inflight entertainment systems, ensuring seamless on-boarding
  • Collaborate with third-party vendors to develop and enhance a custom content management system (CMS), driving continuous improvements to streamline content operations and deployment workflows
  • Coordinate with global partners to acquire media assets, ensuring timely deliveries of diverse content types
  • Oversee monthly content releases, performing thorough QC/QA checks before release and conducting post-launch health evaluations
  • Supervise daily team operations, providing guidance on workflow optimization and task management
  • Support internal teams with testing environments, setup, and troubleshooting
  • Coordinate content deployment with operations to meet strict timelines

Content Operations Manager

Gogo
02.2016 - 12.2020
  • Managed inflight entertainment, content, and advertisements for multiple airline partners
  • Responsible for the coordination with partners around the globe to acquire and ensure timely material deliveries for all types of media assets including advertisements
  • Worked with Aspera, content management system, and scripts to test and deliver content to airline partners accurately and on time
  • Worked with account managers to bring the best possible product to our partners
  • Performed the user acceptance testing and quality assurance testing for the content management system

Education

Bachelor's degree - Biology/Biological Sciences, General

Saint Xavier University
01.2015

Skills

  • Content Management Systems (CMS)
  • JSON
  • XML
  • Training and mentoring
  • Quality control
  • Workflow management
  • Change management
  • Attention to detail
  • Priority management
  • Customer service

Timeline

Supervisor, Content Operations and Deployment

Intelsat
12.2020 - Current

Content Operations Manager

Gogo
02.2016 - 12.2020

Bachelor's degree - Biology/Biological Sciences, General

Saint Xavier University
Bob Kurz