Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Woods

Lancaster,PA

Summary

Detail-oriented IT professional with extensive experience in technical support, deployment, and system administration. Skilled in troubleshooting, imaging, and configuring IT systems with expertise in Windows environments, Active Directory, and ticketing systems. Adept at project management and delivering excellent customer service in high-pressure environments. Holds active DOD Secret and NATO Secret clearances, ensuring a strong focus on information security and confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deployment Technician

Penn State Health
08.2024 - Current
  • Assigned to two projects Windows11 Imaging Project and Building and deploying medical carts
  • Unboxed and imaged desktops and laptops, applying the image via Ivanti
  • Conducted quality checks on the installed images
  • Ensured applications were installed correctly, reporting any inconsistencies
  • Updated asset management systems with status and asset tag information
  • Unboxed Howard carts upon arrival and affixed capital asset stickers
  • Located and replaced old carts, transferring computer equipment, and configuring systems within the new carts to ensure proper pin code functionality
  • Salvaged old carts and completed updates in the asset management system

Deployment Tech

CDW PC IT
01.2024 - 06.2024
  • Image devices for Windows10 and other related software
  • Use a switch to image multiple devices at once
  • Box and ship to the correct users and collect supplemental information as needed
  • Data transfers, profile creation, verification of transfer
  • Teaching other techs how to efficiently image devices and ship to users
  • Track down difficult users to make appointments for device replacement
  • Set up switches to speed up imaging process
  • Checked connectivity and tested equipment as needed

First National Bank/IT Field Technician for TEKsystems

Fulton Bank
03.2023 - 12.2023
  • New user setups and orientation of computers
  • Transporting with installing equipment
  • Rewiring of current devices and network equipment
  • Testing connectivity and function of network equipment
  • Troubleshooting for tickets that could not be solved remotely using Remedy force
  • Traveled to sites across Central PA, NJ, DE and Maryland to coordinate with First National IT team

DEPLOYMENT SUPERVISOR

Leidos
04.2021 - 03.2023
  • Currently working as a Seat Deployment Supervisor, managing teams of technicians per project, ensuring timely completion of projects
  • Planning and coordinating deployment team’s activities to provide desk side delivery to end users
  • Have worked in many roles within the company encompassing training of new Deployment Supervisors, new technicians joining the team, as well as being a resource for fellow team members
  • Provide direct computer and network support to include router, firewall, Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS), Domain Name System (DNS), Active Directory (AD) and Exchange, Intune, configuration, installation, maintenance and troubleshooting
  • Manage infrastructure services, including deployment, operation, and troubleshooting
  • Participated in the creation of documentation related to system configuration, policies, and procedures
  • Responsibilities include management of everyday workflow for assigned projects, including collaboration with internal partners to resolve customer issues and improve processes
  • Successfully migrated multiple systems to the cloud, resulting in a50% increase in efficiency across the organization
  • Training of technicians to be able to properly execute data transfers and unexpected technical issues as well as managing the assets and configuring machine parts ensuring effectiveness of all site operations
  • Have stayed on a near constant travel basis, ensuring to stay versed in local administrative needs, including the recent COVID-19 pandemic
  • Coordinated together with local COMM/IT administrators for any local security procedures, and then trained our personnel to meet these procedures
  • Obtained overwhelming customer satisfaction while also accelerating our current pace without sacrificing quality of work or customer service
  • Trained incoming technicians on the proper handling of classified materials and proper procedures for replacing and upgrading current equipment

Personal Support Technician

Bear Staffing
05.2018 - 03.2019
  • Holds daily round table meetings
  • Prepares laptop, tablets, and desktop computers for installation using imaging software and performing various configuration tasks
  • Performs troubleshooting procedures to correct computer software and hardware malfunctions as well as identifying any malfunctions on the network during the imaging process
  • Coordinates repair, replacement, or return of hardware and software with vendors to resolve operating problems encountered by product users
  • Troubleshoot high priority network/computer problems
  • Organize, pack, and box computers to be deployed to the end users
  • Catalog and manage all necessary Hotswap, Rasp, and Mobility machines per Navy request
  • Install and configure all essential applications, drivers, and other components based on user needs
  • Remove and disassemble old hard drives and dispose of them in the correct manner (i.e
  • Classified or unclassified)

Computer Operator1

Bear Staffing
09.2016 - 05.2018
  • Prepares laptop, tablets, and desktop computers for installation using imaging software and performing various configuration tasks
  • Performs troubleshooting procedures to correct computer software and hardware malfunctions as well as identifying any malfunctions on the network during the imaging process
  • Coordinates repair, replacement, or return of hardware and software with vendors to resolve operating problems encountered by product users
  • Work with other technicians to troubleshoot high priority network/computer problems
  • Organize, pack, and box computers to be deployed to the end users
  • Catalog and manage all necessary Hotswap, Rasp, and Mobility machines per Navy request
  • Install and configure all essential applications, drivers, and other components based on user needs
  • Remove and disassemble old hard drives and dispose of them in the correct manner (i.e
  • Classified or unclassified)

Education

CompTIA

Skills

  • Content Management Systems (CMS)
  • Mac
  • Ticketing Systems
  • Telecommunications
  • Data Analysis
  • Account Management
  • Security Information and Event Management (SIEM)
  • Microsoft Endpoint Configuration Manager
  • Information Security
  • Cloud Computing
  • Microsoft Azure
  • Project Management
  • Microsoft Products
  • Network Engineering
  • Computer Science
  • Microsoft Office
  • Troubleshooting
  • Windows10,11
  • Break fix
  • System Imaging
  • Operating Systems
  • Mobile Device Management
  • Microsoft Applications
  • Laptops
  • Desktop Computers
  • Computer Repair
  • Microsoft Excel
  • Computer Ethics
  • Technical Support
  • Windows
  • Leadership
  • Active Directory
  • Security
  • Holds active DOD Secret & NATO Secret Clearance
  • Software installation
  • Remote support
  • Network configuration
  • Wireless networking
  • Hardware installation
  • Security protocols
  • IT infrastructure
  • Backup and recovery
  • Asset management
  • Data migration
  • Server management
  • Virtualization technologies
  • Configuration management
  • Operating systems
  • Ticketing system
  • Network connectivity
  • Incident management
  • Hardware support
  • End-user training
  • System administration
  • ITIL framework
  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Desktop support
  • Ticket management
  • Data entry
  • Product troubleshooting
  • Technical issues analysis
  • Product knowledge
  • Service support
  • Issue troubleshooting
  • Technical troubleshooting
  • Windows 10
  • Hardware troubleshooting
  • LAN/WAN
  • Call center operations
  • Product training
  • Hardware upgrades
  • Customer success management
  • TCP/IP
  • User credential management
  • Performance testing
  • Technical support
  • Account management
  • Software diagnosis

Certification

  • CompTIA Security+ - Computing Technology Industry Association.

Timeline

Deployment Technician

Penn State Health
08.2024 - Current

Deployment Tech

CDW PC IT
01.2024 - 06.2024

First National Bank/IT Field Technician for TEKsystems

Fulton Bank
03.2023 - 12.2023

DEPLOYMENT SUPERVISOR

Leidos
04.2021 - 03.2023

Personal Support Technician

Bear Staffing
05.2018 - 03.2019

Computer Operator1

Bear Staffing
09.2016 - 05.2018

CompTIA

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David Woods