Bob Strickland
Beeville,TX
Summary
Leveraged extensive bankruptcy legal and credit bureau knowledge to enhance departmental effectiveness in mortgage default servicing.
Overview
20
20
years of professional experience
Work History
Home Loan Servicing Analyst (Contract)
SoFi
Remote
04.2024 - 10.2025
- Responsible for aiding the Loan Setup department by auditing and reviewing mortgage loan documents and entering pertinent loan data into the mortgage loan servicing systems.
- Acts as a contact for loan servicer(s), originator(s) and lender(s) by coordinating the transfer of commercial loan servicing information and files from all involved parties.
- Coordinates the process and ensures the transition of de-converting loans to other servicers.
- Reconciles and resolves discrepancies between closing funds and loan funding.
- Review and complete dispute investigations thru e-Oscar.
- Audits converted loan data for conversion accuracy and resolves discrepancies.
- Run SBO accounting software daily to insure loan transfers and remittances are correct.
Bankruptcy & Credit Reporting Analyst
A plus FCU
Remote
01.2024 - 04.2024
- File motion for relief on delinquent accounts after financial review.
- Handle repossessions collections and apply funds to final loan.
- Process payment application from trustee & post-petition payments.
- Apply sale proceeds from sale of secured property.
- Setup loans in bankruptcy using the Jack Henry software.
- Review and complete dispute investigations thru e-Oscar.
- Handle audit reporting, defense for credit as well as default servicing audit responses.
- Make corrections to members payment history if needed thru e-Oscar.
Credit Reporting Manager (Contract ended)
Valon Mortgage
Remote
03.2023 - 10.2023
- Produce reports for compliance with SCRA/FCRA.
- Train new employees and ensure all learning is up to regulations.
- Create new policies for handling defaulted loans & Bankruptcy loans.
- Designing new credit reporting module for Fintech core program.
- Draft/monitor policies & procedures and process maps for Credit Department.
- Handle audit reporting, defense for credit as well as default servicing audit responses.
- Work with foreclosure Bankruptcy, and loss mitigation team for accurate monthly reporting.
Bank Officer- Credit Reporting Manager
Flagstar Bank
Remote
03.2020 - 03.2023
- Produce reports for compliance with SCRA/FCRA.
- Access risk points for the bank by evaluating risk gaps.
- Train new employees and ensure all learning is up to regulations.
- Draft/monitor policies & procedures and process maps for Credit Department.
- Handle audit reporting, defense for credit as well as default servicing audit responses.
- Oversaw creation of user guides and multitudes of procedural enhancements to cure open OCC issues, ERM issues, QC Findings and IA findings.
- Processed repossession processing and reporting.
- Created the internal QC process on the Credit Reporting Team to catch any risk gaps.
- Work with foreclosure, Bankruptcy, and loss mitigation team for accurate monthly reporting.
Bankruptcy Manager / Credit Reporting
Home point Financial, Farmers Branch Texas
Farmers Branch, Texas
07.2017 - 03.2020
- Manage a portfolio of loans in the bankruptcy process – handling them from cradle to grave.
- Supervise a team of 8 people to ensure duties are performed promptly and with accuracy.
- Handle all litigated matters with foreclosure and loss mitigation from beginning to resolution.
- Re-drafted policies & procedures for Bankruptcy Department.
- Corrected PCN escrow litigation that had been dormant for 2 years.
- Handle audit reporting, defense for credit as well as default servicing audit responses.
- Work with foreclosure and loss mitigation team for smooth hand off to investor.
- Automate Bankruptcy setup and closeout process.
- Handle Office of the president cases that went to litigation.
- Created the internal QC process on the Credit Reporting Team
- Handle risk management on the bankruptcy portfolio with reporting.
Senior Bankruptcy Specialist
Carrington Mortgage LLC, Plano Texas
Plano, Texas
03.2012 - 07.2017
- Manage chapter 11 cases to insure we do not miss any pertinent timelines.
- Conducted plan review and all CH 11 and CH 13 cases to ensure investor interest protected.
- Handle all litigated matters from beginning to resolution.
- Process loan modification terms inside chapter 11 and 12,13 plans.
- Handle Office of the president cases that went to litigation.
- Gather documents from the customer for processing loss mitigation in Bankruptcy.
- Test loan populations for compliance with policies, procedures, and investor guidelines.
- Completed Quality Assurance testing for CORE and Default Servicing functional areas and processes, methods, and tools.
Software Support Analyst/Software instructor, Design
Financial Industry Computer Systems, Dallas Texas
Dallas, Texas
06.2005 - 03.2012
- Assist customers with problems with their Saas/Tech loan servicing, origination software via telephone help desk as well as on site.
- Conducted software testing on all of the mortgage servicing platform.
- Open tickets for any level 3 programming requests or new custom module requests.
- Train customers on loan origination and servicing system software in learning management systems and classroom/on site.
- Help with client onboarding during the onsite and phone conversations.
- Project management & Design and test bankruptcy servicing module for company and client need.
- Work closely with programmers to ensure that code was in compliance with RESPA.
- (Technical)
Education
High School Diploma -
Denton High School
Denton, TX05.1994
Skills
Proficient with Microsoft Word, Excel, Adobe DC, 0365, SharePoint, project and PowerPoint
Team Management
Performance Reviews
Dispute Resolution
Coaching
Tableau
Fiserv
Bankruptcy
Portfolio Management
Quality Assurance
Vendor Management
Financial Services
Asset Management
Tableau reporting
Jack Henry software
Legal Documents
Training
LPS Desktop
Chapter 13 Bankruptcy Team Management
Salesforce
MSP Black night
Quest
Financial Risk
Business Process Improvement
Zendesk
Chapter 13 Bankruptcy
Zendesk Nice Risk Management Trending Reports Saas/Tech Fintech financial software SBO
Timeline
Home Loan Servicing Analyst (Contract)
SoFi
04.2024 - 10.2025
Bankruptcy & Credit Reporting Analyst
A plus FCU
01.2024 - 04.2024
Credit Reporting Manager (Contract ended)
Valon Mortgage
03.2023 - 10.2023
Bank Officer- Credit Reporting Manager
Flagstar Bank
03.2020 - 03.2023
Bankruptcy Manager / Credit Reporting
Home point Financial, Farmers Branch Texas
07.2017 - 03.2020
Senior Bankruptcy Specialist
Carrington Mortgage LLC, Plano Texas
03.2012 - 07.2017
Software Support Analyst/Software instructor, Design
Financial Industry Computer Systems, Dallas Texas
06.2005 - 03.2012
High School Diploma -
Denton High School