Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Accomplishments
Timeline
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Robert Kenneth Spade

Parlin,NJ

Summary

Dynamic professional with a proven track record of performance excellence at Amazon, where I honed skills in warehouse management and problem-solving. Recognized for exceptional training abilities and fostering teamwork, I consistently exceed expectations, ensuring positive customer experiences. Expert in SAP Ariba and adept at conflict mediation, I bring both hard and soft skills to drive success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative (PT)

Navicore Solutions
Manalapan Township, NJ
01.2024 - Current
  • Considered Top performer for the 2024 calendar year
  • Maintain client log and update client applications
  • Process client applications for DMPs
  • Actively listen to client concerns and while building a rapport around clients’ wants and needs
  • Maintain contact with clients and ensure proper documents are up to date
  • Scan/process paperwork for clients in a timely manner
  • Ability to resolve complaints for clients effectively
  • Problem solve and adapt to any issues or challenges within the office setting
  • Above average attitude that builds positive client relationships and provides excellent customer service experience with each interaction

Stocker/Merchandiser (Seasonal)

Costco Wholesale
Hazlet, NJ
08.2022 - 05.2023
  • Ensured department and isles where clean, organized by coupon deals
  • Created End Caps for Fliers maintained inventory to ensure quantity was always full
  • Make signs for displays, conduct inventory every 2 months on pallets and inventory assigned to each department
  • Holiday helper during fall to spring
  • Greeter and Front end fill in after shift is complete in the morning if needed
  • Created drop list of items for Forklift drivers each day

Mailroom Manager / Production Purchaser

International Flavors and Fragrances INC. (IFF)
Hazlet, NJ
03.2020 - 08.2022
  • Managing Multiple Associates ensure they are on time and filling out their timecard properly each week
  • I interviewed Candidates for IFF and trained over 7 different Mailroom clerks on conduct within the corporate world of IFF and maintaining company policy
  • Ensured payment reports are up to date and payment information is correct with vendors Proficient using SAP (Ariba Software)
  • Keeping track of all packaging inventory within the facility for our production warehouse
  • Conduct Purchasing meetings with vendors to understand the company’s wants and needs
  • Organized mailroom and upgraded equipment when needed
  • Maintained and service checks on all company vehicles owned by IFF
  • Simplified tasks within the mailroom to increase efficiency and transparency by superiors
  • Print daily invoices, stamp and sent to IFF constituents
  • Keep track of mail suspensions and forward mail to IFF employees directly
  • Certified to package and deliver Hazmat materials following proper hazmat safety protocols
  • Managed Expense reports for all company vehicles
  • Created logs for UPS, FEDEX and DHL deliveries received each day
  • Conducted New York City runs daily along with multiple labs across New Jersey when coverage was needed for another driver

Amazon Robotics Associate

Amazon
Edison, NJ
10.2017 - 12.2019
  • Pick rates of 390 to 490 an hour during my tenure at Amazon
  • A founding member of LGA9, Approachable, respectful, and helpful to all his peers in the PCF department
  • Conducted CPT chasing (Critical Pull Time orders) for Prime orders to ensure customer satisfaction
  • Maintained ARSAW equipment to ensure no production issues and overseeing products would get to corresponding departments on time
  • Members of the ambassadors training program at LGA 9 (2017-2019)
  • Trained over 95 new associates into the outbound department
  • Interim Assistant Manger role (PA) for 2 months during my tenure at Amazon
  • Managed and assigned labor moves between pickers and counters
  • Observed and critiqued employees, composed eyewitness reports for staff operations leadership, Contributed to Team meetings to promote a better overall quality life for all amazon employees
  • Working Floor Health (Amnesty) for Outbound PCF (2018-2019)
  • I always strive to have superior quality in my performance and ensure positive customer satisfaction ensuring a healthy supply chain for Amazon

Education

Bachelor’s degree - Business Management BS

Kean University
05.2025

Associate in science - Business Administration

Brookdale Community College
05.2023

High School - Graduated with Honors

Sayreville War Memorial High School
06.2010

Skills

  • Training
  • Initiative
  • Teamwork
  • Microsoft Office
  • SAP Ariba
  • Attention to Detail
  • Respectfulness
  • Team Leadership
  • Warehouse Management
  • Performance Excellence
  • Account updating
  • Scheduling
  • Documentation
  • Punctuality and reliability
  • Microsoft Office Suite
  • Prioritization
  • Follow-up skills
  • Critical thinking
  • Call escalation
  • Tracking complaints
  • Conflict mediation
  • Problem-solving

Hobbies and Interests

  • Recreational drone
  • Photography / Videography Business

Volunteer Experience

  • Sayreville Leprechauns and Jr Bombers, Junior Coach
  • Messiah Lutheran Church, Continual Volunteer

Accomplishments

  • Kean University Dean's List 2023-2025
  • Brookdale University Dean's List 2022-2023

Timeline

Customer Service Representative (PT)

Navicore Solutions
01.2024 - Current

Stocker/Merchandiser (Seasonal)

Costco Wholesale
08.2022 - 05.2023

Mailroom Manager / Production Purchaser

International Flavors and Fragrances INC. (IFF)
03.2020 - 08.2022

Amazon Robotics Associate

Amazon
10.2017 - 12.2019

Bachelor’s degree - Business Management BS

Kean University

Associate in science - Business Administration

Brookdale Community College

High School - Graduated with Honors

Sayreville War Memorial High School

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Robert Kenneth Spade