Bobbette Freeman
Protem,MO
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Qualified with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
26
26
years of professional experience
Work History
Patient Financial Navigator
Cox Medical Center
Branson, Missouri
01.2025 - Current
- Assist patients apply for insurance such as Medicaid and Marketplace.
- CAC certified.
- Assist with referrals sent via email.
- Answer phones and help patients who any questions.
Patient Service Specialist
Vanderbilt Medical Center
Nashville , TN
10.2023 - 12.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Greeted and assisted patients with check-in and check out procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Access Team Lead
Cox Medical Center
05.2017 - 08.2023
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Trained new staff on hospital processes and procedures
- Providing excellent customer service by promptly answering patient inquiries
- Stayed calm under pressure to and successfully dealt with difficult situations
- Greeted and assisted patients with check-in procedures
- Trained new staff on filing, phone etiquette and other office duties
Box Office Team Lead
Starlite Theatre
10.2015 - 05.2017
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team of 10 team members in techniques necessary to complete job tasks
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Box Office Attendant
Andy Williams Theater
03.2012 - 12.2013
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
- Maintained cleanliness standards throughout the box office area by following established procedures.
Picture Editor
Legends
09.2010 - 12.2010
- Contributed to the overall aesthetic direction of projects by providing insightful input during brainstorming sessions.
- Improved brand consistency by ensuring adherence to style guidelines across all visual materials.
- Elevated publication''s visual identity by collaborating closely with design teams on layout decisions and image placement strategies.
- Optimized image quality using color correction, retouching, and compositing techniques for visually appealing results.
Coffee Barista
Starbucks
09.2009 - 12.2010
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Fast Food Worker
McDonald's
05.2007 - 09.2009
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Construction Worker
Jim Fountain Construction
03.2004 - 07.2006
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Fast Food Worker
McDonald's
02.1999 - 07.2002
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Medical Billing And Coding -
Penn Foster Career School
Scranton, PA04.2017
High School Diploma -
Penn Foster
Scranton, PA06.2007
Skills
- Epic
- Insurance Verification
- Medical terminology
- Appointment Scheduling
- Medical insurance
- Medical Billing
- Healthcare Systems Knowledge
Timeline
Patient Financial Navigator
Cox Medical Center
01.2025 - Current
Patient Service Specialist
Vanderbilt Medical Center
10.2023 - 12.2024
Patient Access Team Lead
Cox Medical Center
05.2017 - 08.2023
Box Office Team Lead
Starlite Theatre
10.2015 - 05.2017
Box Office Attendant
Andy Williams Theater
03.2012 - 12.2013
Picture Editor
Legends
09.2010 - 12.2010
Coffee Barista
Starbucks
09.2009 - 12.2010
Fast Food Worker
McDonald's
05.2007 - 09.2009
Construction Worker
Jim Fountain Construction
03.2004 - 07.2006
Fast Food Worker
McDonald's
02.1999 - 07.2002
Medical Billing And Coding -
Penn Foster Career School
High School Diploma -
Penn Foster